IKEA Hiring for Team leader resolutions -Remote customer meeting point at Hyderābād Full Time

Formal qualifications in Sales, Customer Service or equivalent

• Minimum 3 years of experience in a customer facing role within contact centre
• Minimum 1 year of experience in leading and/or influencing co-workers
• Fluent in English, verbal and written

Your responsibilities

• Create an inspiring and motivating work environment and build a committed team with a strong customer focused culture based on pride in the work and high performance, thus securing a great remote customer experience and trust in the IKEA Brand
• Evaluate adherence to defined ways of working for Generalists and Specialists within their skill area in order to identify performance improvement areas in processes and behaviours
• Lead, coach and follow up individual development to empower team members through knowledge, trust and motivation, thus building business competence, securing succession and enhancing the quality of soft-skills in the customer meeting
• Create, monitor and follow up team action plans (when applicable with input from Specialists) in order to reach set goals
• Identify improvement needs in the work environment thus contributing to create a great place to work
• Contribute with operational and functional expertise to the Schedule/Intraday department to ensure an optimal number of co-workers are available to meet the customer at all times, thus maximising business outcomes
• Validate that hiring, onboarding and training of co-workers is performed according to standards in order to secure competence of co-workers

Together as a team

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!