IndusInd Bank Hiring for Associate Product Manager at Gurugram, Haryana, India Full Time

Job Description – At Indusind Bank, we’re seeking a manager to lead our digital service team in identifying opportunities and developing digital solutions. The ideal candidate will have three to five years of experience in digital channels management. This person must have a customer-first mindset, strong understanding of back-end and front-end process, and an ability to develop data pipelines that can be used to track, analyze, and improve our digital channels. The role requires a candidate who has excellent analytical, organizational, and communication skills for working with a team to interpret large amounts of data. This is a customer-centric role, working to translate the needs of users into digital business opportunities.

Objectives of this role

·Support strategies and long-term vision to build best-in-class digital products

·Partner with business owners and agile product teams to build roadmaps that will be reflected in the company’s broader portfolio planning

·Provide advice and guidance to Digital Channels Product Manager to ensure that the team is customer focussed and that customer behaviour is at the heart of decision making.

·Continuously improve the quality of Digital Channels and usability

·Monitor the performance of the Digital Channels through using metrics to drive improvements and reporting as required by senior managment.

Responsibilities

·Partner with Product Managers to manage & maintain Production Issues tracker for all digital products, ensuring that IT delivers the resolution on time and as per expectation

·Support to Product & Solution Delivery Team in requirements discovery, solution design and user acceptance testing

·Partner with executive team to identify key capabilities needed as well as potential issues

·Partner regularly with cross-functional teams to ensure alignment on feature development and prioritization

·Monitor and evaluate product performance to facilitate continuous iteration and improvement

·Provide advice, guidance and support to departments to help shape the delivery of their digital objectives and help them deliver their responsibilities for the online channel. Commissioning appropriate expertise where required.

Required skills and qualifications

· 1-3 years of experience in digital product management or similar role

·Strong analytical, prioritization, and negotiating skills

·Experience in usability and customer-focused design

·Passion for building great products to solve customer and business problems

·MBA/Bachelor’s degree in business or related field

·Experience in Customer Experience or Customer Service team.

·Possess excellent communication & Presentation skills.