Infor Hiring for Product Support Analyst, Principal at Hyderabad, Telangana Full Time

Location: Hyderabad

A Day in The Life Typically Includes:
Act with urgency to resolve complex questions and problems from customers and partners via telephone and/or web-based tools, documenting all interactions in the incident management system

Gain and retain deep knowledge of our complex product suites and perform in-depth troubleshooting

Efficiently manage all incidents while using standard operating procedures, meeting service level objectives and achieving customer satisfaction goals

Create and maintain knowledge content that can be easily consumed and understood by customers, partners and colleagues

Identify root causes for all incidents and take appropriate actions to address root causes

Collaborate with Product Management and Development on the design and/or architecture of the solutions to make them more supportable and infallible for customers

Identify and implement monitoring enhancements with the goal of finding all severity 1 problems before a customer is negatively impacted

Foster teamwork and collaboration across all teams.

Identify and bring forward improvements to optimize our processes and tools.

Ready to work in shifts.

What You Will Need:
Basic Qualifications:
Any graduate or post graduate

What Will Put You Ahead?

Preferred Qualifications:
Should have Minimum 4 Yrs experience in ERP-LN Logistics Module.

Consultant should have in-depth understanding and Experience in a Handling Logistics Module ( Purchase / Sales / Manufacturing )

Manufacturing experience in any one of industry segment: Healthcare, Chemicals, Automobiles , Distribution would be an Advantage.

Experience in handling Cloud Customer and ION would be an advantage.

Good interpersonal skills for internal and external communication.

Fluent written and spoken English

Excellent data and information researching skills and be enthusiastic about contributing to team.

Well-developed IT skills