Log In
Sign Up
Private Jobs / Private Sector
Infosys BPM Limited Hiring for Customer Support – Voice at Pune Full Time
br{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]>
Educational Requirements BE
• Provide 1st level customer service support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems • Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures • Executes transactions as per prescribed timelines. Provide 1st measure analysis of issues and inputs for problem management • Leverages best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling • Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues • Analytical and Problem solving skills • Ability to Multitask Communication & Relationships Skills • Being proactive and show the utmost respect for customer’s time • Good time management, ensuring all contacts with customers add value
null
Domain->Telecom->Customer Service & CRM->CLARITY
Work Experience 1
• Provide 1st level customer service support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems • Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures • Executes transactions as per prescribed timelines. Provide 1st measure analysis of issues and inputs for problem management • Leverages best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling • Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues • Analytical and Problem solving skills • Ability to Multitask Communication & Relationships Skills • Being proactive and show the utmost respect for customer’s time • Good time management, ensuring all contacts with customers add value
null
Domain->Telecom->Customer Service & CRM->CLARITY
Work Experience 1