Ipsator Analytics Private Limited Hiring for Customer Care Executive at Noida Full Time

The primary job of a customer service representative is to address customer issues and resolve them in a timely and efficient manner. Support reps interact with customers on a variety of channels such as phone, email, and social media, and ensure that all valid customer concerns are being dealt with immediately.

• Answering phones from customers professionally and responding to customer inquiries and complaints.
• Researching required information using available resources.
• Handling and resolving customer complaints regarding product sales to customer service problems.
• Providing customers with the organization’s service and product information.
• Processing forms, orders, and applications requested by the customers.
• Identifying, escalating priority issues and reporting to the high-level management.
• Answering inbound calls.
• Following up complicated customer calls where required.
• Completing call notes and call reports as necessary and updating them in the CRM.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Recording details of comments, inquiries, complaints, and actions taken.
• Managing administration, communicating and coordinating with internal departments.
• Other duties as assigned.

Job Types: Full-time, Regular / Permanent

Pay: ₹15,000.00 per month

Benefits:

• Leave encashment
• Paid sick time
• Paid time off

Schedule:

• Evening shift
• Night shift
• Weekend availability

Supplemental pay types:

• Overtime pay
• Performance bonus

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Customer support: 1 year (Required)
• total work: 1 year (Required)

Language:

• Hindi (Required)
• English (Required)
• any other regional language (Required)

Expected Start Date: 14/02/2023