Desired Domain / Tools Knowledge

Role and Responsibilities

Desired candidate will serve as L2+ admin, who will help us support the remote enterprise DC from offshore.
Provide technical support, monitoring, maintenance and troubleshooting as necessary to keep DC infrastructure up and running.
Manage Infrastructure from build to decommission
Build/patch/upgrade/install /migrate/decommission Servers / applications on need bases.
Handle alerts/incidents/work orders/change request/problem records/ticket analysis/RCA as a part of support team
Work in synergy with other support teams to keep the environment up and running.
Should be able to help users with their day-to-day problems and project needs.
Should be able to work under pressured and capable of managing major incident and complex change requests.
Administer, manage and maintain firm wide Citrix farm and it’s life cycle.
Troubleshoot and resolve Citrix related issues.
Research, recommend and implement additional systems in order to improve performance and stability.
Perform all routine administration and maintenance, including patching, applying security updates, disaster recovery systems and creating/maintaining images.
Create and maintain documentation related to installations and configurations.
Work closely with vendors to resolve issues that have been escalated for third-level support
Stay current with trends in virtualization, security and cloud computing
Work independently to evaluate symptoms and determine root cause of complex issues involving both client and server issues

Must Have Skills

5 years IT industry experience and 3-5 years of relevant experience from specified domain,
Sound Technical knowledge of Domain specified
Good communication Skills
Should have flair of working on latest and greatest technologies and automate day-to-day tasks to reduce efforts.
Experience of working enterprise tools for monitoring, ticketing, security and systems management like HP OV, CMDB, Service Now, CyberArk, Satellite Patching, Altiris etc.
Should comply with security standards.
Open for rotating in 24×7 shifts for production environment support and going on call.

Good to Have

Knowledge of managing an enterprise level DC and managing its security standards.
Prior experience of working for US and UK based customers
Good analytical skills for Production support
Professional commitment to high quality, and a passion for learning new skills.
Detail-oriented individual with good analytical skills.
Strong problem-solving skills, including providing simple solutions to complex situations.
Must be a strong team player with the ability to communicate and collaborate effectively in a geographically disperse working environment
Good Communication skills to handle major incident calls and releases.
Hands-on technical experience and a can-do approach towards environment management, automation and bring continuous improvement.
Should be good with analytics and presentations

Desired Experience.

5 years IT industry experience and 3-5 years of relevant experience from specified domain

Desired Qualification

Iron Systems Hiring for Citrix Xenapp / Xendesktop Administrator at Gurgaon, Haryana, India Full Time

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