ixigo Hiring for Customer Experience Executive – Chat at Gurgaon Full Time

Launched in 2007, ixigo is an AI-based travel app based in Gurugram, India. ixigo services Indian travellers and their travel utility, planning and booking problems using technology and artificial intelligence. Offering train, flight and bus utility & bookings, the company applies AI for deal discovery, personalized recommendations, airfare predictions & alerts, train delay prediction, PNR confirmation prediction and automated customer service.

Role & Responsibility

As a customer experience executive, you will be responsible for

• Interact with customers to provide and process information in response to enquiries, issues, and requests and maintain a strict SLA for replies
• Deep dive into actual issues/concerns raised by users and liaise with internal teams to find a resolution
• Be able to work across multiple channels to communicate with customers and handle queries via chats.

Skills & Qualifications

• Bachelor’s degree with minimum 6 months experience in chat.
• You care deeply, genuinely and passionately about customer support as a career
• You love engaging with and helping people via calls
• A saddened user saddens you
• You’re a good/legendary social media user and understand exactly how social media works (or doesn’t work)
• You possess the ability to explain solutions in an easy to understand, concise and fun language
• You have excellent written and spoken English skills.
• You are obsessed with getting to Inbox Zero
• You are self-driven, ambitious, kind and ego-less, have superior organizational skills, integrity, a great follow through on tasks and obsessed with details
• You are ready for anything. This is a startup. Things change like the Alaskan weather.
• You can turn upset users into product evangelists!
• You are persistent and never ever ever give up on a customer.
• Flexible working on some weekends & holidays

Must-Have

• Excellent command over the English language with an ability to write concisely
• Must be flexible to work over weekends to respond on user queries
• Good experience in resolving issues quickly
• High energy and drive to work in a startup environment
• Excellent Team Player

Culture: ixigems enjoy a fun and rewarding work atmosphere. We do not believe in hierarchies, and we encourage communication and constructive collaboration. We believe in the personal growth of individuals, creative approaches to solve real-world problems, and questioning the status quo!