JPMorgan Chase & Co Hiring for Applications Support at Bengaluru, Karnataka Full Time

Key responsibilities:
Work closely with both technology and business units to ensure timely analysis and resolution of issues raised in these businesses on a day to day basis.

Innovate and develop products and tooling for toil reduction, risk reduction and automating the manual workflows

Supporting core infrastructure of EMM platform

Proactively identify areas for stability improvement in the software/hardware stack as well as operational processes. Continuously collaborate and partner with various technology teams to improve system, flow and environments

Identify and drive incidents resolutions and proactive follow-ups to issues

Support application supportability model / on-boarding of new businesses, Clients and applications to the platform

Ensure resiliency of the platform through managed DR/SR/HA events, including documentation of PROD/DR environments and recovery processes on regular basis. Identify and partner with engineering and development teams to eliminate single points of failure in the environment

Candidate needs to be familiar with ITIL support methodologies and concepts (Change, Incident, Problem, Event, Configuration management etc) and have a proven track record of achieving the above in prior roles.

Tech skills:
Linux administration and host performance tuning, with Perl/Unix Shell Scripting

Experience working in a SaaS environment

Understanding of Network. Load Balancing

Experience supporting public/private cloud based applications.

Python/Unix Shell Scripting

Understanding of Cloud and Container Technology – Dockers, Kubernetes, Cloud Foundry

Background knowledge of Monitoring software – Geneos, Splunk, Thousand Eyes, SevOne, Corvil, Service Now and Open Source

Soft Skills :
Strong written and verbal communication skills

Problem solving skills – natural inclination towards problem resolution. Ability to understand complex component/system/service interactions and look for causes and provide solutions.

Self-driven, good initiatives and ability to think proactively

Customer Service Orientation – build positive working relationships with customers at all times providing realistic information and managing their expectations

Teamwork and co-operation – Ability to gel and work in a team oriented environment

Additional Information:
Weekend and out of hours work could be required. Coverage will include non-business hours, which may result in evening and weekend support remotely or onsite.n goals

ABOUT US

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

ABOUT THE TEAM

Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world’s important corporations, governments and institutions. You’ll develop solutions that help the bank provide strategic advice, raise capital, manage risk, and extend liquidity in markets spanning over 100 countries around the world.