JPMorgan Chase & Co Hiring for Business Analytics Associate – Fraud Customer Protection Analytics at Mumbai, Maharashtra Full Time

This position is part of Consumer & Community Banking FCPS (Fraud & Customer Protection Services) Operations organization. FCPS consists of Fraud Prevention and Claims & Dispute Call Centers and Backoffice functions located across domestic and international locations.

This role is part of Fraud Prevention team, which serves to safeguard customers and provide best in class customer experience. Role requires leveraging data analytics and reporting expertise to help business drive efficiency and decision quality. You will transform large datasets into meaningful insights to help leaders make informed decisions. You will be working closely with leaders across Fraud Operations, Risk, Product and Controls to support and implement solutions to help improve our capabilities. Ideal candidate will have advanced knowledge of data analytics and modelling, and ability to convert data into insights to help interpret key findings and drive initiatives that will support business outcomes.

You’ll make an impact by

Manage and oversee all business dashboards and reporting on key operations and performance metrics

Engage with business leaders and stakeholders to understand business needs and provide them with meaningful data points to help make key business decisions, effectively explain the events and tell succinct data stories

Interface with business managers to support their key priorities with data; drive operational rigor, reduce losses, reduce multiple touches, simplify our processes

Partner with peers in the business as well as Risk, Operations Strategy, and other key partners to identify trends and opportunities to reduce losses and improve customer experience

Serve as a liaison with the centralized reporting team, manage all BRD requests and providing business resources for requirements, testing and delivery of automated performance and productivity reporting

Help identify opportunities to reduce operational expense and loss through analyzing and reporting business critical information

Drive improvements to reduce manual processes, streamline reporting and build off team dynamics for an inclusive, productive, and fun environment

About you

The points below have been carefully considered as being essential for the role. Your background must accurately reflect all of these, for your application to be considered.

Bachelor’s degree in relevant technical or quantitative fields (e.g., Mathematics, Engineering, Finance, Business, Statistics, Operations Research and Economics). Master’s degree preferred

5+ years of experience in relevant industry or domain

Demonstrates exceptional skills related to information management, data integrity, reporting and data analytics

Outstanding ability to analyze problems, apply quantitative analytical approaches, communicate effectively and confidently (oral and written)

Ability to synthesize / analyze diverse information, develops recommendations, and makes decisions

Ability to influence stakeholders to take action/ facilitate buy-in of recommendations

Strong communication and interpersonal skills with ability to interact with individuals across departments / functions and with senior-level individuals

Flexibility and willingness to adapt to new project initiatives or changing business requirements

Technical skills – SAS, SQL, Alteryx, Python, and/or other Oracle and/or Teradata database tools). PowerPoint, Excel required

Knowledge of Big Data and Machine Learning techniques is a plus

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.