JPMorgan Chase & Co. Looking For Client Operations – Vice President at Mumbai, Maharashtra, Full Time

Job Responsibilities:

• Manage exceptions arising as trades flow through multiple control checks
• Timely and accurate execution and verification of all instructions received from internal partners and global teams
• Process and assure completeness of all requests
• Respond promptly and accurately to Front Office requests
• Produce high quality performance and accuracy to best meet our client’s needs and expectations
• Partner closely with other operations teams to ensure no downstream or upstream impact and all key stakeholders are in loop.
• Ensure adherence to all service level commitments, process controls, and escalation policies
• Work closely with teammates to maximize efficiency
• Proactively focus on issues and adjust rapidly to changes in the team, the market, or Wealth management to deliver sound recommendations for process improvement
• Engage with Business and Project teams on a regular basis to agree on Book of work and timelines.
• Chair regular senior level governance forums and ensure timely communication on all aspects including but not limited to Project Timelines, Capacity, up coming Tasks, etc
• Groom talent and provide career guidance and other support as needed.

Required Qualifications, Skills And Capabilities

• 12 – 15 years of relevant operations experience, including minimum of 5 years of people and team management experience.
• Strong organizational and prioritization skills, detail oriented, and strong interpersonal skills
• Able to work independently with minimum supervision
• Strong Change mindset and ability to challenge the status quo
• Should have experience working on transformation project including Tactical and Strategic
• Experience in managing large teams and also Manager to people Manager
• Excellent verbal and written communication skills
• Strong Stakeholder Management
• Proficient in making presentations, scorecards and presenting data to senior stakeholders
• Volume analysis, capacity planning and HC assessment are an added advantage.
• Assume ownership and responsibility to accomplish goals
• Strong intellectual capacity for process improvements

ABOUT US

JPMorgan Chase& Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

About The Team

J.P. Morgan Asset& Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.