Jumio Corporation Hiring for Customer Service Specialist at Jaipur Full Time

Role Value:

You should be proactive, high-energy, motivated, an excellent communicator, confident and detail-oriented. You have a commitment to excellence and a desire to delight customers. You have a desire to learn how to solve problems and know the importance of making the right decisions.

Responsibilities:

• Take ownership of common customer issues reported and see problems through to resolution.
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
• Provides prompt and accurate feedback to customers.
• Oversee and manage open support tickets to ensure ongoing customer communication.
• Follows standardised procedures for proper escalation of unresolved issues to the Second Level Support team.
• Help in resolving escalated customer complaints.
• Develop customer relationships through professional interactions.
• Actively contribute to both Jumio’s internal and external (customer) knowledge base.

Experience and Qualifications:

• 0 – 6 Months experience in a technical support role preferred.
• Excellent written and verbal communication and interpersonal skills.
• Fluent in English.
• Good troubleshooting and problem-solving skills with a strong analytical/QA mindset.
• Knowledge of Web technologies (e.g. REST, JSON, JavaScript, HTML, CSS, Java, jQuery, Angular JS, HTTPS) is a plus.
• Ability to multi-task and work in a fast-paced environment.
• Excellent analytical, quality and conceptual skills.
• Enjoy working in a multicultural and geographically diverse organisation.
• Available for standby hours when required.

Key Characteristics and Attitudes:

In a recent global survey these attributes were valued by Jumios in all locations and functions – we firmly believe in hiring for attitude as well as skill.

• Friendly and supportive
• Adaptable and flexible
• Articulate and persuasive
• High IQ and EQ
• Curious and coach able
• Commercially Aware
• Resilient and tenacious
• Big picture and the detail

Jumio Values:

• IDEAL: Integrity, Diversity, Empowerment, Accountable, Leading Innovation

@ Work:

In the Jaipur office, you will work within a dynamic environment that translates into personal and professional growth. You will join a joyful, eager, and hardworking team in which team work is our most important premise that subsequently leads us to reach our uttermost potential as a site.

Company:

Jumio is the leading provider of online identity verification, eKYC and AML solutions. With a global footprint, we’re expanding the team to meet strong client demand across a range of industries including Financial Services, Travel, Sharing Economy, Fintech, Gaming, and others.

Equal Opportunities:

Jumio is a collaboration of people with different ideas, strengths, interests and cultures. We welcome applications and new colleagues from a wide range of backgrounds and statuses.