Kimberly-Clark Hiring for Sr. Executive- Customer Service -E-commerce and CSD at Mumbai Full Time

• Ensuring the Order execution provided by the planner for Ecom/CSD/CPC on time from the depot’s and are reaching on time to the customer point.
• Ensuring the planning and Execution for the E-commerce Customers such as Grofers / Big Basket and upcoming New Medical chains.
• Ensuring Regular/Monthly Re-Conciliation to be carried out for all the E-com/CSD/CPC customer.
• Quarterly NCC (Nil claim certificate) to be obtained from the customer post the reconciliation completion.
• Accountable to meet the agreed service standards for Pan-India Canteen Stores Department (CSD)/Central Police Canteen (CPC).
• Ensuring all the opportunities of PO Servicing are captured with maximum fill rate in coordination with Retailers for CSD and CPC.
• Ensuring that POs are serviced within the stipulated timeline to the CSD/CPC store in coordination with all relevant stakeholders.
• Publishing Customer wise fill rate for E-com/CSD/CPC with reasons for loss and how we are going to improve the same.
• Tracking Invoices-GRN and Sales Returns for the E-com/CSD/CPC.
• Making Daily MIS reports and Order Status report to analyze the sales figures, returns, fill rate, and inventory
• Making Weekly fill rate report to Analyze the lose values and reasons of lose.
• Fill rate reconciliation with customer at month end and conduct root cause analysis for fill rate loss and derive action plan with stakeholders to deliver >90% hit rate.
• Monthly review with NKAM and chains to improve fill rate and OSA.
• Coordinate with customers for master updating, timely amendments, appointments issues, unloading issues, sales return issues.
• New Launch planning and execution of PO’s to be done on time and in Full.
• First point of escalation for all customer complaints for resolution of Depot/ transport/Credit Note issues.
• All the Projects/IT developments of Ecommerce/CSD/CPC to be taken care.
• Single point contact for all national projects for Canteen Stores Department (CSD)/Central Police Canteen (CPC)

Key Relationships:

• Sales
• Sales Operations
• Finance
• Manufacturing
• Planning
• Purchase

Qualifications & Skills

• Graduate with MBA (Specialization in logistics, Tier 2)
• At least 3-4 years of experience in similar role in FMCG industry
• In depth SAP knowledge
• Ability to demonstrate ‘Think Customer’ mindset
• Good analytical & communication skills
• Ability to multitask