Kyndryl Hiring for Microsoft Intune Administration – Autio Pilot, App Pkg, Software dist at Bengaluru, Karnataka Full Time

Full Job Description
566563BR

Why Kyndryl

Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen.

Please be aware that we have the Kyndryl candidate zone hosted by IBM for a certain period. If you have applied for an IBM role previously, you will be able to log into the candidate zone using your previous IBM log in details. When in the candidate zone, you will be able to see your previous applications for both IBM and Kyndryl.

For further information on privacy, please visit www.kyndryl.com/privacy.

Your Role and Responsibilities

Install, configure, manage and maintain the Enterprise Mobility Management solution Microsoft Intune.
Expertise on Microsoft Intune End to end administration for management of Laptops and desktops
For on-premises implementations, install the Enterprise Mobility Management (EMM/UEM/MDM) toolset/solution that is used to manage the modern Laptops and Desktops
Implement configuration changes to existing operating systems per the OS Configuration requirements document as approved by the client.
Complete software packaging per the information listed in the Packaging Request Form.

Required Technical and Professional Expertise

Work with Transitions/Transformation teams to complete solutioned platform work as described by the statement of work. This includes all Process Change Requests (PCRs) during Transition/Transformation.
Schedule distribution of software packages to target audience through the mobile device management tool, within the required duration and time frame.
Complete pre-distribution analysis to ensure the request includes the necessary information to fulfill the process.
Validate target lists or run queries to determine available target devices before scheduling the software distribution.
Import and manage software using Enterprise Mobility Management Solution; maintain the customer’s self-service portal, used for application pull installations and other user-initiated support features.
Monitor the distribution throughout the distribution lifecycle.
Collect distribution results and provide a status report to the relevant parties.
Update workflow management tools to ensure all Software Distribution activities are tracked and recorded.
Escalate or report any issues that may compromise the distribution timeframes or success.
Perform software distribution remediation on unsuccessful endpoints per account procedures.
Complete all activities to required timelines.
Perform complex troubleshooting activities to diagnose issues.
Perform Quality Assurance activities to ensure the platform and all its components operate successfully in the customer environment.

Preferred Technical and Professional Experience

Adhere to best practices, processes, procedures, documents and guidelines.
Conduct product evaluations as requested by the Account Solution Lead (ASL).
Ensure the timely and accurate certification of both hardware and software in line with client specifications and agreed Kyndryl and industry standards.
Develop technical documentation (build, testing, checklists, etc) for new versions/releases, patches and OS configurations.
Contribute to the development and continued maintenance of internal processes in line with operational and business requirements.
Understand and adhere to all applicable Service Level Agreements (SLA) and promptly notify the account solution lead if any are in jeopardy of being missed.
Work with requestors to resolve complex issues arising as a consequence of modern mobile platform management activities. This includes but is not limited to software versioning, interoperability, hardware or network issues for both middleware and modern mobile devices.

Required Education

Bachelor’s Degree

Preferred Education

Master’s Degree

Country/Region

India

State / Province

KARNATAKA

City / Township / Village

Bangalore

Being You @ Kyndryl

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Other things to know

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Primary job category

Technical Specialist

Role ( Job Role )

Infrastructure Specialist

Employment Type

Full-Time

Contract type

Regular

Position Type

Early Professional

Travel Required

No Travel

Company

(Y030) Kyndryl Solutions Private Limited

Is this role a commissionable/sales incentive based position?

No