Kyndryl, Inc. Hiring for Business Analyst at BANGALORE, India Full Time

Your Role and Responsibilities

Your Role And Responsibilities

• Investigate and diagnose Incidents to restore a failed IT Service as quickly as possible

• Resolve Incidents within the specified Service Level Agreements/Operational Level Agreements

• Document troubleshooting steps and service restoration details

• Create and submit knowledge articles

• Provide specialized investigation and diagnosis of all Incidents and Service Requests

• Identify repetitive Problems and implement the permanent fix

• Verify resolution with end-users and resolve assigned Incidents

• Escalate Major Incidents to the Incident and/or Despatcher, incident manager and program manager

• Escalate Incidents at risk of breaching Service Level Agreement/Operational Level Agreement to the Incident Process Coordinator

• Escalate unresolved Incidents to Tier 3

• Restore a failed IT Service as quickly as possible

• Escalate unresolved incidents to external support, e.g. Software and Hardware Vendors

• Services are requested by Tier 1/2 Support if required for solving an Incident

• Liaison between IT and external support provider

• A subject matter expert for a specific service

• Document the Business Requirements and User stories for CRs

• SPOC for all SIT, UAT and dry runs

• Drive the CRs until it goes to production

• Ensure a quick response time to end user

• Communicate expected closure time to end user and provide periodic updates with any changes if required

• Ensure the communication to end user is in simple business language and not technical in nature

• Work with empathy and acknowledge the criticality of the issue

• Transfer tickets to data team if it requires data correction

• Monitor integration logs and control report

• Obtain HR approvals where required

• Work in co-ordination with HR focal points for business process/policies related queries

Required Technical and Professional Expertise

• Agile – Flow practices ( Ceremonies, Jira usage, Stakeholder management )

• Agile – Craftmanship – basic understanding

• Requirement Management – Scoping, Behavioral Tools and Interpersonal Skills

• Planning and Estimate – Roadmap Management with POs and TMs

• BA Chapter Management Skills

• Close tracking of Industry Tends

• Change Management, Testing Strategies, Agile Support Model

• Capability to collaborate and coordinate with Teams in different geographies ( Paris )

• Experience with Agile development methodologies

• Agile and Scrum development methodologies

• Production supporting and troubleshooting

• MS-Office Tools

• Basic knowledge web application development and Supporting ERP

• Cloud fundamentals

• Domain knowledge on Request for Service (RFS), Pricing / Program Management

• Knowledge on Agile Methodologies

• Proven social skills along with analytical and attention to detail, Problem solver

• Who can work under their own direction towards agreed targets/goals.

• Experience BAU support of application

• Experience designing & delivering future-ready solutions to help organizations optimize their functions, enhancing employee experience

Preferred Technical and Professional Experience

• Domain knowledge on Request for Service (RFS), Pricing & Program Management

• Exposure to DevOps Tools & Usage.

• You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies

• Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work

• Intuitive individual with an ability to manage change and proven time management

• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed

• Up-to-date technical knowledge by attending educational workshops, reviewing publications

Required Education Bachelor’s Degree

Preferred Education Master’s Degree

Country/Region India

State / Province MULTIPLE

City / Township / Village MULTIPLE CITIES

Being You @ Kyndryl

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Other things to know

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Primary job category Technical Specialist

Role ( Job Role ) Business Analyst

Employment Type Full-Time

Contract type Regular

Position Type Early Professional

Travel Required No Travel

Company (Y030) Kyndryl Solutions Private Limited

Is this role a commissionable/sales incentive based position? No