Your Role and Responsibilities
Provide troubleshooting support for Cloudera services, and or third-party software integrations
Evaluate and refine problem statement defined in ticket escalated to L3 service queue
Validate conditions and preconditions for the problem statement
Validate business impact, if any
Analyze problem statement, cluster state, and cluster configuration
Analyze domain application and or workload workflow and state
Define remediation options, prioritize options, and initiate remediations
Open ticket with Cloudera Support at appropriate level, as necessary
Provide Cloudera Manager bundle for analysis by Support, as necessary
Escalate ticket in accordance with customer impact and Cloudera ticket level definitions
Provide written RCA and submit to customer knowledge base
Required Technical and Professional Expertise
L3 Operational Break/Fix Service
Respond to issues identified by the L2 team in the L3 Cloudera Service queue within defined SLAs
Assist with cluster health monitoring, resolving node issues, and resolving service alerts, as needed
Assist with configuration changes, applying patches and hotfixes in clusters, as requested by L2
Enable new features, services into the clusters, as requested by Customer and or L2
Work with Customer OS and other Customer IT teams to resolve dependencies as required
Report unresolved issues and/or escalation to Cloudera Customer Technical Support, as required
Assist with automation and scheduling of data backup and recovery, as required
Assist with copying data from one cluster to another, as required
Recover clusters, nodes,, and or configurations, as required
Preferred Technical and Professional Experience
Required Education Bachelor’s Degree
Preferred Education Master’s Degree
Country/Region India
State / Province MULTIPLE
City / Township / Village MULTIPLE CITIES
Being You @ Kyndryl
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Other things to know
When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Primary job category Technical Specialist
Role ( Job Role ) Systems Administrator
Employment Type Full-Time
Contract type Regular
Position Type Early Professional
Travel Required No Travel
Company (Y030) Kyndryl Solutions Private Limited
Is this role a commissionable/sales incentive based position? No
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