Your Role and Responsibilities
• Adopt the given technology to meet the drift of customer and business requirements.
• Root Cause Analysis preparation and meeting Service level agreement for submission.
• Develop, document and maintain procedures for system utilities such as backup/restore, performance tuning and configuration of environments as well as incremental backups as required.
• As a Subject matter expert provide direct technical support as needed in the planning, coordination, installation, and implementation and testing of releases, upgrades, or changes to Hitachi SAN products and Switches.
• Diagnose Storage products and related product issues and follow up with root cause analysis.
• Participate in Disaster Recovery, replications, planning, Changes, Upgrades, Implementation and tests as scheduled.
• Primary on call support for Storage and associated switch products.
• Support for technical consultation and inquiries from the other IT technical teams
• Support for new product installation and evaluation as needed.
• Problem determination and resolution within expected time frame.
• Assume personal responsibility for resolving problems in most effective way possible within SLA reaching root cause and preventing problems.
• Lead daily Operations meetings provided there are no P1 incidents running.
• Aid with identifying problem management trends.
Required Technical and Professional Expertise
•Have a deep and strong knowledge of scripting and programming in any scripting language (Python, PowerShell, Perl, Shell + AWK, TCL, JS, Ruby, etc.) and communication protocols (REST, SNMP, SOAP, etc.)
•Have 2+ year(s) of working with two or more enterprise infrastructure automation platforms /tools
-Chef
-Ansible / Tower
-K8s
-OpenShift
-VRa/VRo
-HPSA / HPOO
-TerraForm
-Jenkins / Travis / Git
Experience in VM User Environment / User Profiling | UM Packaging
• Good knowledge of XenApp & Citrix Deployments
• Good knowledge of Win10, Server 2012/2016 environments
• Good knowledge of Microsofts SCCM 2012/16 technology
• Good Knowledge in supporting Citrix and VDI environment
• Knowledge of XML
• Good Communication and Interpersonal skill sets
• Experience in creating configuration technical documentation for each application package
Preferred Technical and Professional Experience
• Proficient in working with high availability environment along with alignment to process (ITIL)
• You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
• Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
• Intuitive individual with an ability to manage change and proven time management
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
• Up-to-date technical knowledge by attending educational workshops, reviewing publications
Required Education Bachelor’s Degree
Preferred Education Master’s Degree
Country/Region India
State / Province MULTIPLE
City / Township / Village MULTIPLE CITIES
Being You @ Kyndryl
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Other things to know
When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Primary job category Technical Specialist
Role ( Job Role ) Infrastructure Specialist
Employment Type Full-Time
Contract type Regular
Position Type Early Professional
Travel Required No Travel
Company (Y030) Kyndryl Solutions Private Limited
Is this role a commissionable/sales incentive based position? No
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