Kyndryl, Inc. Hiring for Service Desk Advisor at HYDERABAD, India Full Time

Your Role and Responsibilities

• As a passionate, talented advisor, you will be an integral part of this support team that will deliver a new “white glove” experience for our end users.

• Customer satisfaction is your key focus, and you will be a significant contributor delivering IT Support that will delight our Kyndryl Users. As one of the first to join this exciting new team of collaborative and customer focused advisors, your goal is will be to deliver excellence in solving end user problems. As a creative problem solver, you take pride in the service you deliver.

• You can quickly determine what help a colleague needs and how best to deliver it, adapting the technical guidance required to the technical skill of the caller. You’ll be comfortable in technical environments and quickly be able to analyze complex multi-system issues. Sometimes you’ll need to reach out to colleagues to help achieve a resolution, but you’ll maintain that first contact point relationship until the customer is delighted.

• This role requires outstanding communication, collaboration and problem-solving skills.

Required Technical and Professional Expertise

• At least 2 years Windows/Linux support experience professionally

• At least 2 years professional troubleshooting expertise

• Customer support experience and service focus

• Active listener with flexibility to modify approach and adapt to customer needs

• Ability to multi-task

• Proven problem-solving skills

• Knowledge sharing

Preferred Technical and Professional Experience

• 3 to 4 years technical support or help desk experience supporting Windows/Linux.

• 3 to 4 years technical support or help desk experience supporting Windows/Linux.

Required Education Bachelor’s Degree

Preferred Education Master’s Degree

Country/Region India

State / Province MULTIPLE

City / Township / Village MULTIPLE CITIES

Being You @ Kyndryl

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Other things to know

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Primary job category Technical Specialist

Role ( Job Role ) Customer Service Representative

Employment Type Full-Time

Contract type Regular

Position Type Early Professional

Travel Required No Travel

Company (Y030) Kyndryl Solutions Private Limited

Is this role a commissionable/sales incentive based position? No