La Verne Infotech Pvt Ltd Hiring for Customer Service Representative at Pune Full Time

• The customer service will be responsible for attending to customer’s needs and complaints to the best of their ability.
• CSR has to answer customer phone to provide information, resolve complaints and answer the queries.
• Maintaining a positive , empathetic and professional attitude towards customers at all times.
• Responding promptly to customer queries.
• Communicating with customers through various channels.
• Processing forms and requests.
• Keep records of customer interactions, process customer accounts and file documents.
• Ensure customer satisfaction while providing professional customer support.
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers.

Educational Qualification Required:

A Bachelors degree

A minimum of 2-3 years of experience

Excellent interpersonal, written and oral/spoken communication skills.

Knowledge of CRM systems (preferred)

Excellent Computer skills.

Contract length: 12 months

Expected Start Date: 1/11/2021

Job Types: Full-time, Contract

Salary: From ₹210,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Work from home

Schedule:

• Morning shift

Supplemental Pay:

• Performance bonus

Education:

• Bachelor’s (Preferred)

Experience:

• total work: 2 years (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)

Work Remotely:

• Temporarily due to COVID-19