Legend Footwear Hiring for Ecommerce Customer Service Administrator at New Delhi, Delhi Full Time

Contract Overview:

• Full-time, permanent, long-term
• Work from home
• The vacancy is for 5 days per week, including either Saturday or Sunday.
• Open for overtime.

Attitude:

• The ability to work quickly & accurately
• Flexibility to increase workload in very busy times
• Team-player, someone with initiative
• The ability to work quickly & accurately
• Excellent attention to detail
• Well-organized
• Flexibility to increase workload in very busy times

Requirements:

• At least 2 years experience providing customer support via emails.
• At least 2 years experience with Amazon
• At least 1 year experience processing customer returns and refunds.
• Excellent communication skills – both written and verbal, articulate with good spelling and grammar.
• Good management skill
• Available to work on weekends
• The ability to work quickly & accurately and pay attention to details.

Main Responsibilities Include:

• Responding to customer messages from eBay, Amazon, and our eCommerce channels in a timely manner.
• Liaise with delivery companies, investigate the delivery and return issues, handle courier claims.
• Ensuring Amazon A-Z cases, eBay resolution centre disputes and PayPal cases are responded to promptly and precisely.
• Processing customer returns, ensuring all customers who return their items receive replacements or refunds in a timely manner.
• Communicating with customers to ensure we receive positive feedback on our e-commerce channels and ensure our high feedback score is maintained.
• General office support to ensure customer orders are received and processed smoothly

We also have the following requirements for the computer hardware, your workspace and the internet. If you do not meet these requirements, your application will be unsuccessful.

• Desktop computer with a minimum of: Operating system: Windows 10, Processor speed: 3.9 GHz, RAM: 8 GB, two monitors (willing to add a third at a later stage). Each monitor should be at least 21” in screen size
• A backup Laptop computer with similar specifications as the main desktop computer.
• Minimum of 30 Mbps internet connection with a backup of similar speed
• A designated workplace that is not in a shared space and is free from all distractions
• IP Camera providing a live video and audio feed of your workplace during your shift timings.
• Power backup for a power outage.

OFFER: The offered pay rate is $4 – $6 per hour based on the experience

HOW TO APPLY:
Please fill in this form and answer all the questions to apply for the role. If you do not fill in this form, you will not be considered for the job. After filling out this form, make sure you upload a copy of your updated CV and a cover letter telling us why you are exceptional.

forms.office.com/r/BhtYQdfZXD

Job Types: Full-time, Regular / Permanent

Salary: ₹52,300.00 – ₹78,450.00 per month

Benefits:

• Work from home

Schedule:

• UK shift

Supplemental pay types:

• Performance bonus