Leicester City CouncilHiring for Income Management Officer at The Rutu Estate, Thane, Maharashtra Full Time

Fulltime / 37 hours per week / Permanent and Fixed Term for 12 months

This fantastic Job opportunity involves working in our Income Management Team within the Housing Division. The Income Management Officer is responsible for maximising the rental income for the authority by collecting rent, minimising rent arrears and supporting customers to help sustain their Council tenancies.

Initially you’ll be based at City Hall, however flexibility will be available to work from home.

What You’ll be doing

This role will involve enforcing conditions of tenancies in relation to rent arrears, recovering and managing debt, in line with policy up to and including, preparing cases and advocating on behalf of the authority in County Court for rental possession hearings. The Officer will also provide an income maximisation service to support customers and signpost them for specialist support as appropriate. The role involves visiting tenants in their own homes and conducting office interviews.

The candidate will be required to provide a customer focused and responsive service to achieve high standards of customer care and help sustain, support and maintain tenancies.

What You’ll need

Using your experience of working with in Housing Management or Rent Recovery teams and your excellent communication skills you will support wide range of customers, including vulnerable people with complex needs with the management of their rent account to minimise rent arrears.

Using your IT skills, you will update Housing system databases, maintain records and prepare reports as required to manage rent accounts.

You can resolve difficult situations using tact and diplomacy, whilst using high levels of numeracy skills to negotiate rent payment arrangements and resolve complex rent accounting problems.

For an informal discussion about this post, please contact Zenab Valli on 0116 454 3573