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Private Jobs / Private Sector
Lutron Electronics Co., Inc Hiring for Sales Service Support Opportunity at Gurgaon, Haryana Full Time
Full Job Description
Overview:
An Inside Service Sales Support role is responsible for providing administrative and operational support to the Inside Sales team to ensure efficient and effective service delivery to customers. This role involves working closely with the sales team to manage customer inquiries, facilitate order processing, and provide ongoing customer service support.
An Inside Service Sales Support role is responsible for providing administrative and operational support to the Inside Sales team to ensure efficient and effective service delivery to customers. This role involves working closely with the sales team to manage customer inquiries, facilitate order processing, and provide ongoing customer service support.
Responsibilities:
Provide administrative and operational support to the Sales Service team to ensure smooth and efficient service delivery to customers
Support the Sales Service team with incoming customer inquiries, profiling of these inquiries, and escalate issues as necessary
Support vendor registration process on customer portal/manual as applicable
Monitor and manage customer accounts/MIS, including tracking sales, processing invoices, and managing customer complaints
Work closely with other departments, including customer service, logistics, and credit, to ensure smooth and efficient operations
Assist with order processing and tracking, including managing purchase orders, order changes, and cancellations
Provide ongoing customer service support, including responding to customer queries and resolving customer issues in a timely and efficient manner
Provide support to legal in coordination for contract setup & accounting services team
Involved in SFDC cleanups
Managing common mailbox
Collaborate with the Sales Service team to ensure accurate and timely delivery of products and services to customers
Maintain accurate and up-to-date customer records
Continuously improve product knowledge and stay up-to-date on industry trends
Qualifications:
Any Graduate with minimum 60% score
Good Communication skills
Good knowledge of Microsoft Office
Knowledge or Experience of any ERP/CRM tool (SFDC would be a plus)