Maersk Hiring for Process Expert at Chennai Full Time

At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.

• Carry out all activities in a manner that will contribute to the achievement of individual and team Key Performance Indicators (KPI’s).
• Provide guidance and initial on-the-job training to junior team members. Assist junior members with problem solving and give support in the development of improved competencies.
• Avoid occurrence of errors and take preventive measures to eliminate repetition of errors.
• Process the necessary documentation and online forms in an efficient, cost-effective and lawful manner. Comply with security measures dictated either by law or by clients.
• Follow instructions and implement actions according to administrative policies and procedures.
• Perform administrative tasks as instructed by Team Leader.
• Adhere to process and account Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation.
• Respond to all enquiries in a timely and accurate manner & escalate difficulties as defined in SOPs / IOPs.

• 2 – 7 years of experience in international non-voice process
• Excellent command of spoken and written English
• Must have experience in international email and chat support process
• Must be flexible to work in night shifts
• Effective communication skill and interpersonal skill, be able to build good working relationship (internal and external)
• Experience in directly interacting with customers
• Organisational and Time management skills: multi-tasking and prioritising, planning work activities efficiently to meet deadlines and high-level goals
• Capacity to handle change, stay open to different ideas, support positive changes
• Initiative: Identifying what needs to be done and doing it before being asked or before the situation warrants it
• Excellent analytical and problem-solving skills. Can see hidden problems and looks beyond the obvious for answers
• Drive for Results – Drives for results and success, conveys a sense of urgency and drives issues to closure, persists despite obstacles and opposition
• Good working knowledge of MS Office products including Word, Excel and PowerPoint