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Private Jobs / Private Sector
Maersk Hiring for Tender Disputes Specialist at Navi Mumbai Full Time
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Key Responsibilities
Job Purpose:
Individual is hired to resolve Customer disputes on invoiced billed to Customer. He is also expected to understand the Root cause and help fix the same in the upstream process.
This position will also support the Tender partners / Area Sales team to manage and grow assigned accounts in line with organizational strategy, goals, policies and processes.
Key Responsibilities:
- Analyse disputes received (Basis Target allocated ) – Understand what is Customer disputing for
- Look up all upstream process to fetch data and understand the history of the said shipment
- Understand Tender accounts E2E and have knowledge in length and breadth of the account being handled
- Analyse the case and decide on accepting/clarifying or rejecting the case
- Reach out to relevant coordinators for more information if required
- Process the amendment in core systems for accept processing
- Communicate to customer
- Record complete root cause on reason or dispute
- Support Tender partner in delivering IQ and reduce disputes if any across the board (Rate related, DnD and payer / terms).
Who we are looking for
- Customer Focus & Owning the customer
- Understand Customer requirement and focused on customer outcome
- Attitude to go across defined job boundaries for customer resolution
- Winning for customer – high achievement orientation
- Problem Solving, analytical and data skills
- Own the issue
- Detailed and result oriented
- Low tolerance to delays.
- Good Communication Skills – Good Comprehension & Written Communication
- Professional standard in grammar and though articulation
- Ability to use positive language
- Ability to understand end to end processes
- Ability to conduct sales and service together
- Adherence to process and SOPs
- Attention to details, complete & error free documentation
- Adapt to change in process (SOP) / Systems
- Experience in direct Stakeholder interactions (Global) preferably
Tender Disputes Specialist