Mahindra & Mahindra Ltd. Hiring for Zonal Service Manager – South at Madhya Pradesh Full Time

Location: MP

Company: Mahindra & Mahindra Limited

Responsibilities & Key Deliverables

Responsible for customer engagement, implementation of dealer operating stand ards, ensuring compliances and new product tracking. Execute Zonal After-Sales Business Plan through a team of Area Service Managers and CCMs to achieve customer satisfaction, Service Retention and Profitability of workshops. Customer Engagement Initiativesimplementation at Dealership level. Establish and Nurture Channel Network for Service and Spares to enable successful support of Medium and Heavy CVs in zone. Execution of Customer Care Process/systems and cutting edge Off-Product Services as Differentiators in Market Place Special focus on Service and parts Guarantees with a clear customer support on SSD . Implementation of Dealer Operating Stand ards and compliance for Sales and Service Infrastructure. Secondary Channel Development to provide adequate Service Network availability. Capturing of customer Voices by organizing events and activities. New product performance tracking and establish existing and new products thru Structured Value Establishment in the market to gain customer confidence on MTBD products. Implement dealer motivational programs and Improvement plans based on Norms and Stand ards. Maintain direct relationship and review the operational parts with Institutional, Corporate Fleet clients and MKA. Responsible for the product support of all MTBD range of vehicles, which involves product monitoring, performance analysis, and complaint analysis Benchmarking and review of Service Policies and Dealership Workshop norms. Warranty Support and reporting in coordination from Product Support Team. Interface with the Dealer Development Cell for all Service related aspects. Build highly energized and effective team through mentoring / coaching/ hand holding and various capability building mechanisms to achieve business goals

Preferred Industries

Automobile

Education Qualification

Bachelor of Engineering; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile

General Experience

15-20 Years of Experience in related Domain

Critical Experience

Mahindra Leadership Competencies

Strategic Business Orientation_Business Perspective

Strategic Business Orientation_Anticipating and Leveraging Business Opportunities

Strategic Business Orientation_Strategic Foresight

Strategic Business Orientation_Global mind-set

Leadership through Sustainability_Strategize around,Sustainability Drivers

Leadership through Sustainability_Frugal mind set

Leadership through Sustainability_Stakeholder focus

Leadership through Sustainability_Triple Bottom Line Sensitivity

Customer Focus_Customer Sensitivity

Customer Focus_Customer Delight

Customer Focus_Service Orientation

Innovation Led Transformation _Idea Orientation

Innovation Led Transformation _Change catalyst

Innovation Led Transformation _Risk Taking with Responsibility

Result Orientation with Execution Excellence_Effective Project Management

Result Orientation with Execution Excellence_Passion for Quality

Result Orientation with Execution Excellence_Accountability for results

Result Orientation with Execution Excellence_Agility with discipline

Leveraging Human Capital_Exponential synergy

Leveraging Human Capital_Team development

Leveraging Human Capital_Entrepreneurial engagement

Leveraging Human Capital_Appreciating diversity

Weaving Passion and Energy at Work_Being Passionate about work

Weaving Passion and Energy at Work_Working without Barriers

Weaving Passion and Energy at Work_Blending Fun with work

Weaving Passion and Energy at Work_Learning from Failures

System Generated Core Skills

People Management

Customer Engagement

Compliance

Sales

Business Planning

Customer Satisfaction

Channel Partner Development

Customer Support

Channel Development

Service Management

Event Management

Performance Monitoring

Product Planning

Relationship Management

Product Support

Performance Analysis

Complaint Analysis

Benchmarking

Reporting

Dealer Network Development

Mentoring

Coaching

Capability Building

System Generated Secondary Skills

Strategic Planning

Team Management

Job Segment: Engineer, Engineering