Make Your Own Perfume (MYOP) LLP Hiring for Customer Care Executive at Calicut Full Time

• Conducting customer satisfaction surveys to understand what areas of the company’s services need improvements.

• Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution.

• Curating streamlined email and social media communication mediums for offers, updates and much more.

• Dealing with customer issues and churning out an easy-to-follow solution.

• Managing payment and delivery of customer orders.

• Helping customers choose the right product for their requirements and budget.

• Handling customer concerns and complaints in a timely manner.

• Informing customers of upcoming promotions or deals.

• Establishing a positive rapport with all clients and customers in person or via phone.

• Forming reports based on customer satisfaction statistics and helping their team to develop new skills.

• Interacting with customers to ensure they have a desirable and shareable experience.

Benefits

• Provident Fund

• Over time allowance

• Medical Insurance