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Private Jobs / Private Sector
Marico Limited Hiring for Customer Service Manager at Mumbai, Maharashtra, India Full Time
Qualification & Experience:
• MBA from Premier Institute like IIM, NITIE, S P Jain, IIT etc
• Modern Trade/ E-Commerce Supply Chain experience desirable
Knowledge, Skills & Competencies:
• High level of analytical skills
• Sound knowledge of Supply chain planning processes
• Customer centricity & Speed in execution.
Job Responsibilities:
• Ecommerce Service Levels – Internal and chain reported fill rates
– Focused brands fill rates
– Continually improve platform availability across all assigned constituents in the E-Commerce format
• Engagement with ecommerce chains to drive improvements on joint business plans
• Standardization, automation and improvement in the existing order management process to ensure minimal manual intervention, minimizing errors and making processes more robust and sustainable
• Stakeholder Management (Internal): Collaboration with Sales, Supply Chain and Finance in driving fill rate improvement and process improvement initiatives.