MELZ INDCOSYS Hiring for Customer Service Officer – Engineering at Coimbatore Full Time

As a Technical Support & Services In-charge you will be fully responsible for running and managing the company’s technical support and customer service department, currently employing a small team of dedicated technicians and engineers. This role will primarily involve ensuring the team quickly and efficiently responds to inbound technical support issues, via telephone, email, and the company’s website and support ticketing system, and that all issues are documented and resolved ASAP. It will further involve defining support processes and procedures and in depth reporting and analysis of the reported technical issues, along with root cause analysis leading to recommended remedial action.

The Technical Support & Services In-charge will be responsible for ensuring the correct elevation of issues from 1st line, to 2nd line support members, and ultimately any un-resolved software issues to the development team, as well as ensuring that any bugs are correctly documented. They will further be responsible for ensuring that these issues, once resolved, are correctly communicated to the support team and in turn communicated out to the customer base.

The Technical Support & Services In-charge will further be responsible for implementing and managing in depth pre-release testing and QA/QC procedures, for both software and hardware, including product certification and compliance, product testing and evaluations and liaison with suppliers.

Expected Start Date: 1/10/2021

Job Type: Full-time

Salary: ₹15,000.00 – ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Health insurance
• Leave encashment
• Life insurance
• Paid sick time

Schedule:

• Day shift

Supplemental Pay:

• Joining bonus
• Yearly bonus

Experience:

• handling Customer Support & Services: 3 years (Preferred)

Work Remotely:

• No

Speak with the employer
+91 7867016420