MERCURE Hiring for Guest Service Associate – Housekeeping at Chennai, Tamil Nadu Full Time

Job Purpose

This position is responsible for providing consistent housekeeping service to guest rooms, balconies, bathrooms, restaurants, public areas and circulatory areas that meets the hotel’s standards of cleanliness and presentation.

Reporting to Housekeeping Manager

Key Interactions

Internally

Engineering

Finance

Front Office

F&B

Kitchen

Talent & Culture

Externally

Guests

Primary Responsibilities

Operation

Attend daily briefings and takes on daily assigned tasks

Understand the difference in guest levels (VIPs) and Room Categories

Clean and maintain areas of responsibility according to standards and procedures

Replenish guest supplies and ensure that guests requests are promptly attended to

Report damage or malfunction in hotel rooms/areas to Supervisor

Maintain equipment in a proper state of cleanliness

Maintain a section room report as well as a daily productivity report

Reports lost and found articles to the housekeeping office immediately

Handle guest complaints tactfully, and report incidents or any other irregularities to Supervisor in a timely manner

Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor

Record room status in allocated section accurately

Carry out valet services when required (e.g. delivery of linen, processing laundry orders)

Other Responsibilities

Be well versed in hotel fire & life safety/emergency procedures

Attend all briefings, meetings and trainings as assigned by management

Maintain a high standard of personal appearance and hygiene at all times

Perform other reasonable duties assigned by the assigned by the Management

Establish and maintain effective employee working relationships

Main Complexity/Critical issues in the Job

Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.

Span of Control

Nature

Budget responsibilities

Not applicable

Revenue responsibilities

Not applicable

Headcount

Not applicable

Profile

Knowledge and Experience

Primary school education

Good oral proficiency in English language

No experience is required, training will be provided

Competencies

Service oriented with an eye for details

Ability to work effectively and contribute in a team

Self-motivated and energetic

Must be well-presented and professionally groomed at all times

Job Description

Job Purpose

This position is responsible for providing consistent housekeeping service to guest rooms, balconies, bathrooms, restaurants, public areas and circulatory areas that meets the hotel’s standards of cleanliness and presentation.

Reporting to Housekeeping Manager

Key Interactions

Internally

Engineering

Finance

Front Office

F&B

Kitchen

Talent & Culture

Externally

Guests

Primary Responsibilities

Operation

Attend daily briefings and takes on daily assigned tasks

Understand the difference in guest levels (VIPs) and Room Categories

Clean and maintain areas of responsibility according to standards and procedures

Replenish guest supplies and ensure that guests requests are promptly attended to

Report damage or malfunction in hotel rooms/areas to Supervisor

Maintain equipment in a proper state of cleanliness

Maintain a section room report as well as a daily productivity report

Reports lost and found articles to the housekeeping office immediately

Handle guest complaints tactfully, and report incidents or any other irregularities to Supervisor in a timely manner

Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor

Record room status in allocated section accurately

Carry out valet services when required (e.g. delivery of linen, processing laundry orders)

Other Responsibilities

Be well versed in hotel fire & life safety/emergency procedures

Attend all briefings, meetings and trainings as assigned by management

Maintain a high standard of personal appearance and hygiene at all times

Perform other reasonable duties assigned by the assigned by the Management

Establish and maintain effective employee working relationships

Main Complexity/Critical issues in the Job

Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.

Span of Control

Nature

Budget responsibilities

Not applicable

Revenue responsibilities

Not applicable

Headcount

Not applicable

Profile

Knowledge and Experience

Primary school education

Good oral proficiency in English language

No experience is required, training will be provided

Competencies

Service oriented with an eye for details

Ability to work effectively and contribute in a team

Self-motivated and energetic

Must be well-presented and professionally groomed at all times

Qualifications

Hotel Management