Microsoft Hiring for Technical Support Engineering (Hyderabad & Bangalore) at Bihar, India Full Time

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.

In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.

This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

The Support Engineer is responsible for support delivery, working with customers to resolve technical

customer issues on the Microsoft Azure Platform. In addition, the Support Engineer will focus on

determining technical support Pain areas that she/he would see while working with Customers and

Provide feedback and details to Technical Advisors and Internal teams.

The Support Engineer is a critical role in the implementation of Azure Platform support capabilities which

includes working with the PG and Azure Supportability PMs (Project Managers) to implement asks;

identify technology, and/or process readiness needs, and work with Training PMs and Tech Leads to

ensure support team readiness; and, develop relationships with and engage with technology-specific

depth queues for customer incident resolution when required.

Specific measurements include achieving the CPE (Customer and Partner Experience) team goals, time to

resolution or escalation, enabling a response time like competitors; maintaining technical skills through

completion of ongoing readiness and Platform training; and, in general participating in the creation of

future Microsoft support capabilities for the cloud.

Qualifications

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience
• OR 5+ years of technical support, technical consulting experience, or information technology experience.
• OR equivalent experience

Language Qualification

English Language: fluent in reading, writing and speaking.

Technical Skills

Expertise in handling Troubleshooting VMware vSphere, ESXI, vCenter, HCX and NSX hands on and basic to intermediate with Networking and Linux.

Technical understanding of the following areas with a (preferred) deep knowledge in at least one: Microsoft Azure Platform (IaaS (infrastructure as a service)), Operating System, Virtualization, Networking experience.

Microsoft Azure IAAS Platform

– Knowledge of Microsoft Azure Platform services (IaaS) including Virtual Machines, VMSS (virtual machine scale sets), Azure Encryption, Image Builder, Compute Gallery, Azure Storage, Azure Portal – Administration and Troubleshooting.

– Azure Platform development and deployment Lifecycle

– Familiarity with tools: PowerShell, Netmon, Fiddler, CLI (command-line interfaces)

– Understanding of Virtualization concepts and virtual system administration (Hyper-V, VMWare, Xen configuration and administration)

Operating System – Windows and Linux

– Familiarity with Active Directory, Security, OS (operating systems) Internals concepts (Windows & Linux)

– Familiar with OS troubleshooting, Performance, OS Update, RDP/SSH, Licensing, OS Boot

– Understanding of Virtualization concepts and virtual system administration.

Networking

– Familiarity with networking concepts including VIPs (Virtual IP), NAT (network address translation), DNS (Domain Name System)

– Familiarity with networking tools (ping, Tracert, Tracemon, wire shark, etc.)

– Understanding of load balancing, VPN (virtual private networks) technologies preferred

– Understanding of the OSI (Open Systems Interconnection) model and related concepts

• Degree in Computer Science or equivalent experience.
• VMWare Certification preferred
• 2-5 years of support or equivalent experience including a customer facing or customer support role
• Available to work critical cases as needed on a 24×7 basis or through an on-call model.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.