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Private Jobs / Private Sector
Mindmap Consulting Hiring for Chat process at Chennai Full Time
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Non-Voice Process:
Skill Set Required:
Excellent written communication and email skills
Customer centric attitude
Typing speed >40 WPM
Basic understanding of android and smartphones
Familiar with North American and European culture.
Working experience in Order Management and technical support chat process is preferred
Basic understanding of customer service metrics like CSAT, Quality and AHT
Job Description:
Answer incoming chats and respond to customer’s emails
Determines requirements by working with customers
Provide a delightful experience to the customers by resolving their issues Document all information according to standard operating procedures Handle customer complaints respectfully and professionally
Recognize, document, and alert the management team for trends in customer contacts
Follow up with customers wherever necessary
Job Types: Full-time, Regular / Permanent, Fresher
Salary: ₹8,086.00 – ₹20,690.20 per month
Benefits:
- Provident Fund
Schedule:
- Day shift
- Morning shift
Supplemental pay types:
- Performance bonus
- Quarterly bonus
- Yearly bonus
Speak with the employer
+91 8905382357