Minko Hiring for Key Account Manager at Panaji Full Time

JD for Key Account Manager

Role: Key Account Manager

Role Category: Mid-Level Management

Functional Area: Sales, Operations and Customer Service

Employment Type: Full-Time, Permanent

Experience Preferred: Minimum 5 years

Location: Goa

Dear Applicants,

We have an exciting job opportunity with Minko, a growing Fintech Startup based in Goa.

Job Description:

• Own the onboarding, product training and support function of Minko Seller Partners once the deal is closed by sales and BD team
• Maintain relationship with the partners by providing support, information and guidance while at the same time recommending new opportunities and service improvements
• Collect constant feedback from the partners and work with Minko product team to lay down the requirements and enhancements required
• Serve as the link of communication between key customers and internal teams
• Ensure consistent performance reporting, detailing seller satisfaction, complaints and improvements feedback to the senior management
• Cross sell Minko’s new or other products to the existing partners to improve ARPU (average revenue per user)
• Execute the complete acquisition, closure & sign up formalities (Contract Signing)
• Serve as the lead point of contact for all enterprise account management matters
• Build and maintain strong, long-lasting partner relationships
• Ensure the timely and successful delivery of our solutions according to enterprise partner needs and objectives
• Assist with challenging client requests or issue escalations as needed

Skills and Experience Required:

• Graduation diploma or its equivalent
• Prior Enterprise Sales and Support in the Fintech, FMCG, Telecom, or Banking sector
• Flexibility with office timing depending upon business requirements
• Understanding of financial and banking transaction flows
• Good communication within the team
• Highly organized and able to multi-task.
• Self-driven and proactive nature.
• Excellent communication and interpersonal skills.
• Demonstrate leadership qualities.
• High computer literacy and ability to learn new software.
• Knowledge of customer success processes.
• Experience in document creation.
• Patient and active listener.
• Passion for service.
• Proficiency in English, Hindi, Marathi

Job Type: Full-time

Salary: ₹50,000.00 – ₹75,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Ability to commute/relocate:

• Panjim, Panaji – 403001, Goa: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 3 years (Preferred)

Expected Start Date: 01/07/2022