Mouser Electronics Inc. Hiring for NOC Systems Administrator II at BANGALORE, India Full Time

NOC Systems Administrator II

Location BANGALORE INDIA

Hours Needed Rotational Shift

Requisition Number 14135

Apply Now (https://phf.tbe.taleo.net/phf03/ats/careers/v2/applyRequisition?org=MOUSER&cws=40&rid=14135)

Title: NOC Systems Administrator II Location: Bengaluru, India

NOC Systems Administrator plays a critical role in completing our mission every day by ensuring that Pampered Chef’s critical services and infrastructure are available. The NOC Engineer must lead incident response with communications, root cause analysis, monitoring gap assessments and maintain accurate runbooks and documentation.

ACCOUNTABILITIES & ESSENTIAL FUNCTIONS

• Provide monitoring coverage and serve as first level response to any alerts.

• Lead monitoring & incident response program

• When responding to alerts, runbooks must be followed to troubleshoot, diagnose, and restore impacted services as quickly as possible

• If service restoration cannot be achieved, the NOC resource must escalate to the documented team/department

• Gather information as 2nd level support responds to the alert.

• If alerts indicate there is an incident (there is defined criteria to declare an incident), this person must send communications to stakeholders.

• Strong communication skills to be able to send communication through the entirety of the incident (start to finish)

• Drive teams to identify the root cause of an incident and document it.

• Maintain and update runbooks as new information is provided or as systems/processes evolve

• Identify gaps in runbooks and escalate for additional information

• Participate in code deployments, which are documented in runbooks

• Participate in monitoring tool maintenance, creation of new monitors and alerts

• Perform monitoring audits

• 24×7 monitoring of alerts, on-call escalation, opening bridges

• Monitor and run batch job schedules, create schedules, coordinate changes updates with application teams

• Experience resolving client requests in a timely manner using strong troubleshooting skills

• Proficient knowledge on monitoring network uptime and performance, security, redundancy.

• Understanding of one or more operating systems (Microsoft/Linux) is desirable

• Solid knowledge of TCP/IP and networking protocols

• Oversee and manage the functionality of applications, batch processes, networks and infrastructure components ensuring the highest possible availability and drive timely resolution of incidents or technical escalations to meet established SLAs.

• Timely triage and escalation of issues to the appropriate support teams, validating proper severity and taking appropriate actions.

• Immediate error detection and effective troubleshooting using available tools to ensure critical incidents are identified and resolved with minimal time lost.

• Identify and research recurring issues and work closely with platform owners and support teams on long-term remediation plans.

• Be aware of the monitoring tools and significance of each monitor

• Be comfortable following the incident management process

• Start leading incidents based on what you ve learned and the processes that are in place

• Must have good experience of ITSM Tool

• Excellent time management, organizational, customer service, and verbal and written communication skills

• Flexible to work at any hours as per business requirements.

SKILLS & CERTIFICATIONS

• Good Understanding of Monitoring Dashboard and Alert Management

• Must have knowledge of DataCentre Operation processes

• Critical Incident management, coordinating bridges, engaging resources, sending out and tracking updates of P1 incidents

• Basic Linux skills

• IT troubleshooting skills and communication

• Must have good experience of ITSM Tool Management and oversight of offsite/Onsite team from an Staff availability during P1/P2 issues, escalation management

• Produce reports and validation of SLA adherence on availability, System Performance, Problem tracking, etc

• Experience in providing technical support in IT Infrastructure services and End-user computing

• Must have experience in Monitoring Tools

• CCNA / CCNP certifications are preferable

• Strong understanding of OSI, TCP/IP Model, L2 & L3 networking technologies

• Any Certification on Network +, RHSA, Security + or AWS certified

REQUIREMENT

• Bachelor’s in Computer Science or Information Security or equivalent experience

• 2+ years Server Monitoring/NOC experience required. For internal candidates, experience can be a combination of internal and external experience.

• 2-6 years of hands-on technical experience in a support role, preferably within a NOC environment

• Working knowledge of networking concepts

• Ability to navigate within Windows and Linux environments

  This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at anytime at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.

  Mouser Electronics endeavors to make its Career page accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Human Resources at (817) 804-8050 or hr@mouser.com . This contact information is for accommodation requests only and cannot be used to apply for positions or to inquire about the status of applications.

  Mouser is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click HERE (https://www.mouser.com/pdfdocs/eeo-policy-statement.pdf) . If you would like more information on your EEO rights under the law, please click HERE (https://www.mouser.com/pdfdocs/eeo-poster.pdf) .