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Private Jobs / Private Sector
Nissan Hiring for Customer Service Lead at India Full Time
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Job Summary :
Handling customer support function, monitoring call-centre operations of NRFSI and ensuring handling of queries, complaints & escalations, managing Customer support emails for all portfolios of finance.
Handling customer support function, monitoring call-centre operations of NRFSI and ensuring handling of queries, complaints & escalations, managing Customer support emails for all portfolios of finance.
Job Description:
1. Handling Call Centre :
Handling outsourced call centre setup
Monitor & Training of call centre agents on closure requests
Tracking service level, providing feedback to agents
Managing calling campaigns
2. Managing Customer Support e-mails :
Handling C-Support e-mails of all three-finance portfolio
Managing teams to ensure timely response given to all customer e-mail queries
3. Resolving customer complaints and escalations :
Handling Nodal / GRO complaints and escalations
Irate customers, call-back for specific requests which is been escalated
4. Customer Contact :
Track teams on timely Foreclosure & Payment Update
BRS recon for foreclosure & NOC Issuance
Clarification to customers on requests
5. Dealer Liaison:
Managing requests from dealership for closure
Handling queries regarding cancellation by dealers
Chennai India