Nivoda Hiring for Customer Support Associate – Mumbai at Mumbai, Maharashtra Full Time

Location: BKC, Mumbai (Hybrid)

Shift Timing: 10 am to 7 pm (9 hours)

Nivoda is looking for a Mumbai based, enthusiastic and customer centric Customer Support Associate. You will be responsible for ensuring that Nivoda’s customer support remains best in class by clearly and effectively responding to customer requests in a timely manner through our care channels (phone, email, live chat, etc).

Do you have the experience, drive, energy, and passion for delivering world-class customer service? We want to meet you!

About Nivoda

Nivoda is an extremely fast-growing B2B marketplace changing how the global jewelry industry operates. We connect buyers and sellers of jewelry on our online platform and facilitate the most transparent, efficient and cost-effective way to sell and buy jewelry.

Nivoda has a rapidly growing workforce expanding into new countries with a dynamic, supportive and collaborative culture.

The company’s sales have grown over 250% in the last 12 months, and the team has grown from 30 to 200+ internationally. We are a global team of big thinkers, risk takers and hard workers.

What you’ll do:
Ensure customer care channels, including email inbox, live chat and phone calls, are monitored, and responses are quick, friendly, professional and helpful

Take care of all Global Suppliers who are already listing their stock on Nivoda

Supporting suppliers by providing quick, honest advice and confident and clear responses

Supporting global operations team by getting quick answers from the suppliers by following up with them

Confidently answer any questions asked about Nivoda, and its offering, and who best to redirect an enquiry to

Continuously contribute ideas on how Nivoda’s service, process and systems can be improved

Welcome new enquiries to Nivoda, inform them of our processes, policies, brand, background.

Develop an in-depth knowledge of our products & the brand and convey this with pride & enthusiasm to customers

Build a strong internal network in order to efficiently communicate and coordinate with other functions, such as Fulfillment, Sales, Operations, Tech, Finance and Product

Keep Suppliers well informed of changes to their orders, deliveries, returns

Completing tasks at a quick pace with effective management

Record issues and work with other teams to improve customer experience

What you’ll need:
Mumbai based, fluent English speaker

Excellent & courteous written and verbal communication

Experience in a customer service and facing role and willingness to learn

Knowledge of diamonds preferable but not required

Responsible and reliable

Excellent people skills and compassion

A team player and can collaborate with wider teams

Passionate about great customer service

Ability to manage time effectively.

Comfortable to work in rotational shifts.

What you’ll get:
Ability to join an exciting and truly global team.

A vital role and pivotal to the organisation’s success.

A dynamic work environment in a fast-paced and growing company.

Ability to join and contribute to a company during an exciting exponential growth and expansion phase.

Generous holiday entitlement