Novartis Pharmaceuticals Hiring for Global Service Manager, Major Incidence, GCS & NOC at Hyderabad, AP, India Full Time

360881BR Job ID: 360881BR Job Description: 2023 will see Sandoz become a standalone organization! As a global market leader in Generics and Biosimilar medicine, Sandoz is stepping forward from a position of strength! Those joining Sandoz in the coming months will help shape the future of the company, its growth, innovation, culture and how Sandoz impacts the lives of millions. These will be careers with genuine impact! This is one such role! Are you ready to make a difference? Your Key Responsibilities: • Drive IT Process Management for major incidents and be responsible for major incidents of all IT Services and Systems around the globe. • Own major incident resolution, Own major incident process, Operational excellence of the IT Infrastructure Services and the definition of value adding critical metrics, SLAs and OLAs, Proactively handle performance across the board to ensure SLAs and critical metrics are achieved • Identify, establish, and implement key ITIL Practices, Support and ensure compliance to defined IT Governance controls, standards, and practices. • Accountable for handling suppliers in ensuring they deliver quality services and meet all contractual obligations. Tracks actual utilization of services and reporting of supplier performance in meeting business service expectations and service levels. • Stable, compliant, secure and cost-effective operations measured by Availability, Performance, Capacity Metrics along with continuous cost reductions YOY, Major Incident Critical issue Handling, Services are managed within SLA/OLA critical metrics • Learning Agility, Ability to evaluate and launch new services & capabilities • Productivity gains and defect reduction through continuous improvement, End User Experience and satisfaction, Process and compliance setup is applied and adhered nnnn Position Title: Global Service Manager, Major Incidence, GCS & NOC Minimum requirements: What you’ll bring to the role: • University degree in Computer Science or comparable education • Track record in delivering multinational projects on time, quality and budget Experience in negotiating agreements with corporate suppliers in close co-operation with the sourcing function. • 10 year’s experience in leading managers, IT Infrastructure Management, IT Service Management Practices (preferred ITIL Managing Professional) • Compliance, Risk Management (GxP: sound knowledge of validation practice and IT control standards • Systems Integration & Build (Dev-Ops mentality and full solution lifecycle understanding from idea to retirement). Outstanding reasoning and decision-making skills, Documented experience working across IT Teams • Proven track record to establish and maintain strong long-term relationships, communications and interact professionally with a diverse group of Executives, Managers, and Subject Matter Experts in IT, Customer and service first attitude Desirable • 10 – 15 years of IT experience in operations and system management. • More than 10 years of experience in Service Management or Engineering of a global service portfolio in similar areas as above, across geographies and business areas. #Orbit Why Sandoz?500 million patients were touched by Sandoz generic and biosimilar medicines in 2021and while we’re proud of this, we know there is more we could do to continue to help pioneer access to medicines for people around the world. How will we do this? We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working. We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what’s possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying! Imagine what you could achieve here at Sandoz! Commitment to Diversity & Inclusion: Sandoz is committed to building an outstanding, inclusive work environment and diverse teams are presentative of the patients and communities we serve Join our Sandoz Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Sandoz and our career opportunities, join the Network here: https://talentnetwork.novartis.com/sandoztalentpool Job Type: Full Time Country: India Work Location: Hyderabad, AP Functional Area: Technology Transformation Division: Novartis Technical Operations Business Unit: NTO SANDOZ TECHOPS Employment Type: Regular Company/Legal Entity: Sdz Pvt Ind Commitment to Diversity & Inclusion:: Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. Shift Work: No Early Talent: No