NOVOTEL Hiring for Telephone Operator at Mumbai, Maharashtra Full Time

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Job Description

Main Duties:
Administration

Liaise with different departments for smooth and co-ordinated work.

Should ensure that the team members are adhering to the Human Resource policies.

Customer Service

Provide effective support to the team to enable them to provide effective and efficient services.

Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Financial

Identify optimal, cost effective use of the resources and educate the team on the same.

Cash of the hotel to be used only for hotel or guest purpose.

Dropping of any cash collection during the shift in the cash drop box and mentioning the same in cash drop register

Co-ordinating with Finance if any deviation from the same.

Operational

Keep the Team Leader and Assistant Manager briefed at all times

Ensure quality and appropriateness of customer service provided.

To maintain Front Office log book and shift reports.

Respond to inquiries and resolve problems in an effective manner.

Ensure all guests receive a swift, smooth, professional and friendly check in and check out

Ensure quality in all aspects of the job.

Maintain record of all banquet and any other functions in the hotel.

Liaise with other departments for the resolution of day-to-day administrative and operational issues.

Carry out other duties which naturally fall within the reasonable expectations of the post.

Adhere to the Procedures & Standards Manual.

Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.

Liaise with Housekeeping for the Room Status.

Handle additional responsibilities as and when delegated by the Management. Liaise with other departments for the resolution of day-to-day administrative and operational issues.

Carry out other duties which naturally fall within the reasonable expectations of the post

Thorough knowledge about the hotel and different Accor Hotel in India along with the call centre number

Maintain records for banquet event happening in the conference or any other area of the hotel

Handle additional responsibilities as and when delegated by the Management.

Should be smiling and have a welcoming attitude while at reception, on phone or any other part of the hotel

Responsible for daily administration, meeting and greeting visitors, dealing with guests’ queries and complaints, and booking rooms.

Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.

Personnel

Ability to accept responsibility.

Self confidence, motivation, drive and tenacity.

Ability to enhance organizational performance.

Ability to clearly delegate tasks and responsibilities.

Ability to think strategically, inductively, and creatively.

The propensity to recognize and acknowledge other people’s ideas.

Other Duties

Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away.

Helping other department in case of emergency.

Occupational Health & Safety

Employee Responsibility

All employees to safeguard their health and safety, and the health and safety of others, in the workplace.

Replacement and Temporary Mission:
Be ready and responsible for any job, which may be assigned by the Management.

Qualifications

High school Diploma or equivalent.

Excellent communication skills, both written and verbal required

Excellent organizations skills and ability to find solutions

Able to cope with the pressures of a very busy environment