Numerator Hiring for Customer Support Associate at Vadodara, India Full Time

Numerator is a services-enabled tech and data firm that brings together omnichannel marketing, merchandising and sales data to help brands understand what people buy and why. As a Customer Support Associate you will be responsible for supporting inbound communication from clients via in-platform chat, support inbox and phone. This role requires excellent customer service and a professional and empathetic attitude.

• Address Numerator users inquiries in a prompt and effective manner.

• Provide navigational support to users of Numerator’s web based platforms.

• Responsible for triaging issues raised by Numerator platform users and seeing through until resolution as a client advocate.

• Utilize designated support solutions/software in order to manage and document customer interactions.

• Manage support based requests through Numerator internal administrative solutions (IE: user set up, report generation, user database maintenance)

• Educate clients on data methodology, site navigation, and report outputs.

• Ensure customer satisfaction and provide professional customer support.

Shift Timings :

Late Evening Shift : 5:30 PM IST – 2:30 AM IST.

• Bachelor’s degree (any field) with a passion for marketing, research and account management/growth.

• Proficient in Excel and PowerPoint (or equivalent)

• Excellent oral and written communication skills

• Self-confidence coupled with strong presentation skills

• Experience working with large data sets a plus.

• Experience in Consumer Goods, Retail, or Market Research Industry is a plus.

• Experience in Customer Success or Support roles, ideally with a SaaS solution provider preferred but not required.