O2 Spa Hiring for Front Office Executive at Bengaluru, Karnataka Full Time

Full Job Description
Ode Spa, India’s leading and only spa chain is operating across 15 cities and in major Airports, Five Star Hotels, high-rise Malls and upscale locations. Expanding by leaps and bounds with a staff of over 500+ and catering to over 1500 customers every single day in several world class spas, Ode is well poised to take the Indian wellness industry by a storm.FRONT OFFICE EXECUTIVE POSITION:FRONT OFFICE EXECUTIVEEXPERIENCE: 0-5 YEARSQUALIFICATION: GRADUATE (FRESHERS) 10+2 (EXPERIENCED)INDUSTRY: HOSPITALITY/RETAIL/WELLNESS/FITNESS/SPORTS/BEAUTYLOCATION: O2 SPA – PAN INDIA OUTLETSWORKING HOURS: 9HRS SHIFT(Lunch Break – 45 Min )We are looking for a Front Office Executive to manage our spa outlet at Bangalore.Front Office Executive will act as the ‘face’ of our company and ensure ourcustomers receive a heartwarming welcome.Requirements: Proven work experience as a Front desk Executive or Reception Executive will beadded advantage. Should combine a pleasant personality with a dynamic professional attitude tosupervise and lead team. Proven work experience in People Skills, Customer Service, & Guest Relations. A passion for delivering exceptional levels of guest service Good Knowledge of Sales. And ability to achieve the given Sales Targets. Hands on experience with office machines (e.g. fax machines and printers). Thorough knowledge of customer service, office management and basicbookkeeping procedures. Proficiency in English (oral and written). Solid knowledge of MS Office, particularly Excel and Word. Excellent communication and people skills. Good organizational and multitasking abilities. Problem-solving skills.Responsibilities: Managing and training the Front Office staff Ensuring the front desk provides a professional and friendly service for guests Dealing with guests Arranging staff scheduling Acting as liaison between Spa Executive and staff Diplomacy and the ability to communicate clearly Firm leadership skills The ability to multitask, prioritize and manage time The ability to perform under pressure Must be highly motivated Coordinate all front desk activities, including calls, reservations and guestsservices. Should be able to deal efficiently with complaints and has a solid customerservice approach. Ensure front desk is tidy and has all necessary stationery and material (e.g. pens,forms and informative leaflets). Train, supervise and support office staff, including receptionists, security guardsand call center agents. Schedule shifts. Ensure timely and accurate customer service. Handle complaints and specific customers requests. Troubleshoot emergencies. Monitor stock and order office supplies. Ensure proper mail distribution. Prepare and monitor office budget. Keep updated records of office expenses and costs. Ensure company’s policies and security requirements are met. Meeting the Sales Targets. Maximize revenue generation of the Spa.Candidates interested kindly send in a 60 sec intro video @ 7207771785 -Dipannita -Talent Acquisition Specialist.Job Types: Full-time, Regular / PermanentSalary: ₹15,000.00 – ₹25,000.00 per monthBenefits:Health insuranceSchedule:Flexible shiftSupplemental pay types:Performance bonusExperience:total work: 3 years (Preferred)Speak with the employer+91 7207771785