Oracle Hiring for Customer Service Representative 1-Ops at Karnataka Full Time

*Our Team*

The Modern Oracle PartnerNetwork is a customer-focused, cloud-first modern partner program that accelerates the transition to the cloud, driving superior customer experience and business outcomes. By selecting the appropriate track(s), partners can choose how they want to engage with Oracle: fully invest in the cloud space, focus efforts in the on-premises license and hardware space, or extend into a hybrid model. For partners, this journey with Modern Oracle PartnerNetwork means gaining trust and relevancy with customers, accelerating time to market with enablers and benefits focused on customer success, easily identify new market opportunities through clear program tracks, and engaging customers through clear differentiation of expertise. Oracle PartnerNetwork offers partners a set of help options that consist of both digital and human-to-human assistance. Partners are encouraged to experience the digital self-service through guided journeys and knowledge article look-up first, followed by live agent assistance through *Partner Assistance* for questions that cannot be self-serviced. The primary role of the *Partner Assistance Specialist* is to assist Oracle partners and help them move faster to the next stage of their lifecycle, thus contributing to the acceleration of Oracle Cloud Growth in alignment with the three core tenets: * Customer Centric: help partners with questions around progress

towards achieving and publishing their expertise for immediate

recognition in the regional market.

* Success Driven: assist with questions around joining/upgrading to

the Modern OPN, select a track or how to get access to and make the best

use of the enablers to drive customer success.

* Simplified: mask and eliminate any internal complexities and make

the experience seamless for partners – be there for when partners

need a human-to-human interaction. *_Requirements (Partner Assistance Specialist)_* Experience in a Customer Service role * Advanced level of English

* Demonstrates troubleshooting skills

* Excellent communication skills

* Experience in working with defined processes but also able to deal

with new scenarios

* Proven time management skills (plan, prioritize, organize work)

* Diplomacy (you may be talking to executives or business owners of

Oracle partners)

* Displays strong tenacity and drive to get things through to

successful closure

Provides follow through of complex customer issues, continuous improvement programs and development of tools such as customer satisfaction measures, etc.

Interacts with customers prior to and/or after sale. Develops and maintains positive customer relations; coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. This position has authority to substantially affect the relationship between the company and a customer, either from a financial standpoint or product standpoint. Focus of work can be in pre-sale or post-sale or both.

Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures. Works within defined procedures and routines with limited autonomy. Problem solving involves research and verification. Includes new graduate entrant with no professional experience; trainees, interns. Entry level position. Prefer 0-2 years of experience and good communication skills.