SPEED AUTO SERVICE PVT LTD Hiring for Area Service Manager at Tiljala, Kolkata, West Bengal Full Time

Job for Service Manager

Company Name: Speed Triumph Kolkata

Position: Service Manager

Employment: Full time, Regular

Qualification: Any graduates

Job Location: Kolkata

Salary: Industry Standard

Experience: 2 Years in same field

Must have basic excel knowledge

Roles and Responsibility:

Area Manager – Service is responsible for the dealer service performance in the assigned territory and will lead the implementation of various service processes. The incumbent will provide guidance on overall business operations, identify areas for improvements and support the implementation of new projects.

· Create customer engagement plans based on market behavior and competition targeting areas where the potential is high and the turnaround of customer is less

· Responsible for Increase of After Sales Service and thereby increased customer market share

· Responsible for workshop loading and achieving defined targets by number of job orders and service volumes

· Identify their individual needs and provide service required to exceed expectations

· Ensure customer satisfaction through quality and timeliness of work done for customers

· Maximize customer loyalty and retention, by ensuring that customers receive constant care and attention

· Managing all service department employees, as well as monitoring their performance

· Publish customer engagement events organized by Triumph to customers well in advance to increase the hype in the market

· Organize service camps to increase service market share and monitor the efficacy of the service camps centrally with respect to delta revenues to the dealer and Triumph

· Contribute to the development of a strategic business plan for spare parts including market watch, channel partner visits, dealer visits and competitor information

· Ensure effective closing of customer complaints within the agreed timeline, feedback handling and resolution – Onsite

· Lead Product Quality Reporting including collecting Pre Delivery Inspection feedback from distributors and warranty claim parts audit

· Create attractive schemes which will cover the target customer to attempt a service visit to the workshop

· Inform the customer via communication medium like SMS, and social media of RE about the benefits of doing on-time periodic service, service reminders and follow-up calls to increase the revenues, age-wise unique customer market share to the next level

· Intimate customers about benefits on availing services like Road Side Assistance, insurance renewal, Annual maintenance contracts of RE well in advance

· Provide tips to customers on a daily basis on additional care of the motorcycle and its maintenance

· Conduct routine meetings via web or in-person to understand the ground reality to improve the business among the aftersales regional retail team

· Support the company on understanding current service customers’ profile and expectations

· Provide spare parts management support to the Channel Partners and supportive interaction with factory team

· Ensure New Model Service Readiness via Service Training, Initial Parts Kit (planning & procurement), Tools & Equipments for new models etc

DESIRED CANDIDATE: Immediate Joiner, Driving License is a mandate.

Job Types: Full-time, Regular / Permanent

Salary: Up to ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Leave encashment
• Paid time off

Schedule:

• Day shift

Supplemental pay types:

• Commission pay
• Performance bonus

Application Question(s):

• How much experience you have as a two wheeler service manager?
• When can you join us?