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Oracle Hiring for Oracle Fusion Expert – ERP/SCM/HCM – SUPP at NOIDA, India Full Time
Job Description
Design, develop, troubleshoot and Position Overview:
Position is for a Techno-functional Support Professional, preferably with some implementation background in Oracle Cloud HCM/Financial/SCM Applications.
Responsibilities include but are not limited to providing excellence in customer service support, diagnosis, replication, resolving Functional and Technical issues of complex and critical service requests. The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each issue reported by customer.
Education & Experience:
BE, BTech, MCA , CA or equivalent preferred. Other qualifications with adequate experience may be considered.
5+ years relevant working experience
##Functional/Technical Knowledge & Skills:
Must have good understanding of the following Oracle Cloud Financials version 12+ capabilities:
We are looking for a techno-functional person who has real-time hands-on functional/product and/or technical experience; and/or worked with L2 or L3 level support; and/or having equivalent knowledge.
We expect candidate to have:
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Strong business processes knowledge and concepts.
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Implementation/Support experience on either of the area –
a) ERP – Cloud Financial Modules like GL, AP, AR, FA, IBY, PA, CST, ZX and PSA or
b) HCM – Core HR, Benefits, Absence, T&L, Payroll, Compensation, Talent Management or
c) SCM – Inventory, OM, Procurement
Candidate must have hands on experience minimum in any of the 5 modules on the above pillars.
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Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios using Oracle Cloud Financials.
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Technically Strong with Expert Skills in SQL, PLSQL, OTBI/ BIP/FRS reports, FBDI, ADFDI, BPM workflows, ADF Faces, BI Extract for FTP, Payment Integration and Personalization.
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Strong problem solving skills.
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Strong Customer interactions and service orientation so you can understand customer’s critical situations and accordingly provide the response, and mobilize the organizational resources, while setting realistic expectations to customers.
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Strong operations management and innovation orientation so you can continually improve the processes, methods, tools, and utilities.
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Good team player so you leverage each other’s strengths. We will be engaged in collaboration with peers within/across the teams often.
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Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features – and use this learning to deliver value to customers on a daily basis.
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High flexibility so you remain agile in a fast changing business and organizational environment.
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Create and maintain appropriate documentation for architecture, design, technical, implementation, support and test activities.
# Personal Attributes:
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Self-driven and result oriented
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Strong problem solving/analytical skills
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Strong customer support and relation skills
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Effective communication (verbal and written)
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Focus on relationships (internal and external)
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Strong willingness to learn new things and share them with others
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Influencing/negotiating
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Teammate
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Customer focused
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Confident and decisive
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Values Expertise (maintaining professional expertise in own discipline)
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Enthusiasm
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Flexibility
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Organizational skills
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Values and enjoys coaching/knowledge transfer ability
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Values and enjoys teaching technical courses
Note:
Shift working is mandatory. Candidate should be open to work in evening and night shifts on rotation basis.
Career Level – IC3
Responsibilities
As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
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Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer