Full Job Description
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Senior Systems Engineer, you will interface with the customer’s IT staff on a regular basis. Either at the client’s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.
Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor’s degree in Computer Science, Engineering or equivalent experience is preferred with 7+ years related experience. Experience with Oracle’s core products, applications, and tools is important.
Minimum 7 Years of relevant experience as Oracle Database engineer/DBA and 3+ Years of Exadata Administrator experience . Experience in day-to-day Exadata DMA activities like:
Increase or decrease CPU Core count on compute node
Provide support for hardware failures(i.e.dimm/cpu/hdd) on exadata racks
Shutdown or reboot cell without impacting ASM
Run exachk, sosreport, sundiag and ilom snpashots to diagnosis exadata health check
Clearing correctable memory errors from faultmgmt shell
Experience in Exadata configuration activities like:
ASR configuration and addressing ILOM incidents
Experience in installation of new Exadata setup using OEDA and Reimage compute nodes
Experience in ILOM administration, Storage (ZDLRA, ZFS etc) administration and Exadata Full stack patching .
Experience in OCI/ExaCC/ExaCS or any other engineered system like Supercluster is an added advantage.
Good understanding of Server, Storage, Networking infrastructure.
Good understanding of Linux Server operating system and troubleshooting.
Extensive knowledge and solid troubleshooting experience in the following areas: RAC, ASM, Performance tuning, Data Guard (Physical and Logical), DG Broker
Experience in handling complex database recovery scenarios
Experience in database migrations and upgrades
Experience in troubleshooting various installation and patching issues
Experience in Golden Gate replication
Oracle Enterprise Manager – Cloud Control / Grid Control
Experience in any scripting language like Python, Shell, Perl etc is an added advantage
Excellent written and verbal communication skills
Ability to work under pressure – quick thinking and remaining calm during stressful situations
Willingness to work in 24×7 rotational shifts and on weekends
Ability to quickly grasp complex technical issues
Appetite to learn new technologies and constantly improve technical skills.
Provide SME level of support whenever the scenario exists.
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