Oracle Hiring for Technical Analyst 2-Support at MUMBAI, India Full Time

Job Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). Able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication.

Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. One year prior working experience with Oracle products (or at least two years related experience without Oracle products) and technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR functional degree + technical higher degree or in lieu of degree may substitute 4 years professional experience & professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.).

Responsibilities

We, Oracle Banking Support team, are well poised to meet these expectations of on-premise as well as SaaS customers. We are strengthening our support offerings to ensure our customers are equipped for today and ready for the future with emerging technologies, cloud and more.

You are keen to work on a large spectrum of state-of-the-art technologies in a real time, high volume, mission critical environment. You are eager to experience the thrill and joy of getting customer accolades for skillfully managing critical situations, You have an appetite to hone your communication skills for CxO level customer interactions, You look forward to developing your skills in efficiently offering Day-2 services to SaaS customers … you should be part of our enthusiastic and young team of specialists that have set the footprint globally.

Ability for effective issue triaging, good handle on debugging skills, responsive attitude and temperament to handle pressure situations is a must. Technical expertise in more than one area (Oracle Database, PL/SQL, leading Application Servers, popular Web Technologies, Rest API) is essential. An experience on Banking Product Support or Development / work experience in Bank IT is highly preferable. A good flair of communication skills, especially for customer interactions and critical situation management, will be an added advantage. A good familiarity with Spring Framework, Spring Boot, Oracle JET & Microservices arch. based applications will be icing on the cake.

We are looking for talented professionals to join us at various levels. Please check out our requirement profiles and apply for a position that is most suitable for you.

Profile :

• Oracle PLSQL , Core JAVA / J2EE

• Application Servers – WebLogic / WebSphere

• Web technologies – Javascript, XML, HTML

• Basic knowledge of Performance Tuning and Oracle internals , interpreting AWR reports

• Exposure to ADF, BPEL, SOA, OID, OIM, OJET will be added advantage

• Working experience on Core banking, investment banking, Corporate banking will be preferred etc.

About Us

Innovation starts with inclusion at Oracle. We are committed to creating a workplace where all kinds of people can be themselves and do their best work. It’s when everyone’s voice is heard and valued, that we are inspired to go beyond what’s been done before. That’s why we need people with diverse backgrounds, beliefs, and abilities to help us create the future, and are proud to be an affirmative-action equal opportunity employer.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, age, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.