Otonet Services Hiring for Customer Care Executive at Lucknow Full Time

We are hiring for Customer Care Executive Profile. The primary job of a customer service representative is to address customer issues and resolve them in a timely and efficient manner. Support reps interact with customers on a variety of channels such as phone, email, and social media, and ensure that all valid customer concerns are being dealt with immediately.

The roles and responsibilities of a customer care executive:

• You are responsible for handling customer support calls.
• You are mainly responsible for liaising with the customers to understand their requirements
• Preparing quotations of materials while servicing machines and providing that material to the customer.
• Giving daily calls to our service engineers and of checking and allocating them according to service issues.
• Tracking and closing service calls.
• Generation of the report of service calls and conveying it to the concerned department.
• You are mainly responsible for service calls, service payment follow up, deputing engineer as per AMC schedule.
• Coordination with the accounts department for submitting the expenses of service engineers and taking follow up for payment.
• You are mainly responsible for taking care of lease machines and taking care of labor which is working on the contract.
• Handling AMC, LEASE and COCO will be your prior responsibility.

Job Types: Full-time, Walk-In

Salary: ₹25,700.00 – ₹27,800.00 per month

Schedule:

• Day shift

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Remotely:

• Temporarily due to COVID-19