PayPal Hiring for Global Exceptions Ops Agent 4 at Bengaluru, Karnataka Full Time

Job Description Summary: Process Assurance Monitoring Specialist, Customer Service What you need to know about the role: As a Process Assurance Monitoring Specialist, your primary responsibilities include conducting ongoing monitoring, identifying trends and sharing these results with various teams so they can take action within PayPal Global Customer Services. The Process Assurance Monitoring Specialist will consult with the GCS Business Risk and Control Leads to define necessary monitoring and communicate key findings.

Job Description:
Your way to impact:
The Process Assurance Monitoring Specialist plays a key role in ensuring Global Customer Services is meeting regulatory and contractual obligations. The Process Assurance Monitoring Specialist reviews teammate interactions in processes defined by the Business Risk Control Leads to ensure they are followed properly.

Your day to day:
Receive reporting requests from Business Risk Control Leads and work with the Insights & Analytics team to build requested reporting and automation.

Review data to confirm whether processes and/or procedures were followed.

Execute monitoring as defined within the program standards and policies, as requested by the Business Risk Control Leads, in coordination with the second line of defense Risk and Compliance Program Enablement.

Provide input for the development and maintenance of the framework & Policy, training materials, best practices.

Support the operation of testing and monitoring of teammate actions and identify when the appropriate processes/procedures weren’t followed.

Provide clear and concise monitoring evaluation feedback so BRCL team can determine whether any necessary actions need to be taken.

Provide regular updates to Team Leader regarding trends and changes recognized during day-to-day monitoring activities.

As needed, conduct analysis of results for the identification of positive and negative trends and potential root cause that Business Risk Control Leads can use to manage risk.

Conduct assurance reviews of results prior to disclosure to leadership and partners.

Provide ad hoc analyses and/or research issues as requested by Leadership.

Champion change in department / functional area by supporting others through the phases of change, communicate positively and consistently through the change.

What you need to bring:
12-24 months years relevant professional experience in one or more of the following areas: Customer Service, Fraud Investigation, Audit, , Quality Assurance, Card Issuing, Transaction Processing, GL Reconciliation, Account Processing, Chargeback Processing, Debit Card Reconciliation, Account Processing

BS/BA Degree or equivalent work experience

Demonstrated attention to detail and knowledge of Global Customer Services within the PayPal organization.

Analytical, cross-referencing and deductive reasoning skills. Ability to review, and analyze information, locate its source, identify trends, conduct root cause analysis of issues and communicate findings to stakeholders.

Comfortable with reviewing, analyzing, or interpreting information as well as working with Business Intelligence teams.

Self-motivated. Must be able to work in a fast-paced, global environment with frequent interruptions and work effectively under the pressure of deadlines.

Must display a high level of professionalism, sound judgment, commitment, integrity, teamwork, and customer service.

Ability to communicate with several stakeholders.

Ability to establish and maintain working relationships with peers and partners.

Experience in dealing with external/internal auditor queries and requests.

Experience in analytics, and navigation of multiple data sources to analyze outputs into root cause drivers and provide meaningful solutions to the business.

Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:
To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.