PhonePe Hiring for Business Operations Manager at Bengaluru, Karnataka, India Full Time

Job Summary:

We are seeking a highly detail-oriented and analytical Manager to lead a team that monitors our business parameters and reports any anomalies or errors detected in the ecosystem. The role requires owning the end-to-end process of identifying errors in the minimum possible time, highlighting to the respective stakeholders, analyzing the errors, identifying their root causes, and providing insights on issue fixes in real-time as well as avoiding recurrence of the issues via structural fixes. The position requires managing internal and external stakeholders effectively and communicating findings and recommended solutions accurately.

The Role:

• Lead a team of folks (inhouse and contractual) who Monitor business application dashboards and anomaly detection systems for issues and errors
• Identify root causes of errors and investigate their impact on business operations and sales
• Analyze and provide data/,metric insights on issue fixes to reduce business loss to internal (Business, Tech, Product,etc.) as well as external stakeholders (Insurers)
• Creation of monthly / weekly reports to drive business decisions
• Collaborate with cross-functional teams to drive issue resolution and provide updates on issues and fixes to the leadership
• Coordination with external partners and vendors to ensure a smooth flow of business
• Responsible for defining, developing and communicating key metrics and business trends to partner and management team
• Creation and maintenance of documentation related to processes, issues, and solutions
• Grasping the underlying processes and data flows and should be able to analyze and work on the errors
• Liaison with partner insurance for day to day business operations and act as a bridge between partner SPOCs and internal business, product & tech team
• Actively work to set up scalable processes and wherever possible strive to suggest automation and optimisation.

Required skill sets:

• Strong attention to detail, problem solving and analytical skills
• Exceptional written and verbal communication skills to interact with ISPs
• Ability to manage internal and external stakeholders effectively
• Ability to lead a team by example
• Basic to advanced knowledge of Microsoft Excel,Docs,Google sheetsAvailable on weekends/holidays for any urgent business requirement
• Basic SQL knowledge will be a plus
• Reporting,Automation,Dashboarding,Monitoring experience will be a plus
• Roster/Workflow management experience is a plus (This candidate is expected to lead a team a set of folks who work in rotational shifts In Monitoring team).

Qualifying criteria/must haves:

• Bachelors 3-5 years of experience/ Masters 1-3 years of experience
• Handled a team before (mandatory)
• Tier 1/2/3 college
• Digital/Internet/Online industry experience of minimum 1 year
• B2B/B2C external stakeholder exposure
• Related roles – Program Manager/ Process Excellence/ Process Manager/ Operations Manager/ Insurance Partnerships/ Business Operations Manager/ Control Tower Mgmt
• Insurance/Fintech/BFSI/Start-up experience is preferred