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Private Jobs / Private Sector
Pilgrim Hiring For Customer Support Team Lead at Mumbai, Maharashtra, India Full Time
● Set performance expectations, monitor individual and team performance, and conduct regular performance evaluations. […]
● Organise work schedules, allocate resources effectively, and ensure adequate coverage for customer support operations. […]
● Stay updated on product knowledge, policies, and procedures to assist team members and customers with accurate information. […]
● Collaborate with cross-functional teams, including product development, delivery and refunds to address customer needs and improve service quality. […]
● Monitor key performance indicators (KPIs) and report on team performance…