Playto Labs Hiring for Customer Support Executive at Bengaluru, Karnataka Full Time

Playto Labs is an early-stage angel funded startup by IIT Kanpur alumni, working to make kids future-ready through play. We are building toys, games and curriculum where kids can learn through play. Within a year of launch, we have paying customers from 33 countries and are working on a large international opportunity. The current core team at Playto Labs has earlier built Skyfi Labs where they developed 100+ experiential learning products for UG level students, authored papers in experiential learning and won awards. Those products have paying customers from 67 countries and are rated 4.6+/5 on Google and FB with 1000+ reviews. With such a background, the team is now working on building highly engaging learning-by-doing products for kids. Playto Labs has raised a round of funding from some amazing angel investors who have built and exited startups successfully. Most of them invested after first becoming customers of Playto and seeing how the product is impacting their own children.

Job Description

Providing customers with product training or support during their subscription term

Listening to customers’ needs and providing solutions that meet those needs

Documenting customer interactions with details about the nature of the interaction and any resolutions achieved

Monitoring customer accounts to ensure that they are having a positive experience with the company’s products or services

Identifying potential problems with customers’ accounts and communicating with them to resolve issues.

Interacting with customers via phone calls, emails, web chats, or text messages to answer questions about products or services

Helping customers make informed decisions about their purchases by providing information about pricing, terms and conditions, and other details about products or services

Qualifications

Excellent written & verbal communication skills

Empathy to understand customer needs and pains

Experience in communicating with customers on phone, email, chat or SMS.

Writing clear and concise emails and very good at using other communication channels

Adaptable in a fast-paced, start-up environment

1 to 2 years of Experience in customer support/ customer relationship/ Tele calling