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Private Jobs / Private Sector
Pluralsight Hiring for Product Support Representative at India Full Time
Full Job Description
Job Description:
Job Description:
The Product Support Representative (PSR) is the voice of Pluralsight and is instrumental in providing an outstanding customer experience with every interaction. Excellent interpersonal skills are critical as a PSR routinely interprets technical, subscription, payment, and administrative questions from a broad audience, ranging from individual consumers to business administrators. A PSR must be organized, detail oriented, and a lifelong learner who thrives on sharing knowledge with customers and the rest of the team.
Job Description:
The Product Support Representative (PSR) is the voice of Pluralsight and is instrumental in providing an outstanding customer experience with every interaction. Excellent interpersonal skills are critical as a PSR routinely interprets technical, subscription, payment, and administrative questions from a broad audience, ranging from individual consumers to business administrators. A PSR must be organized, detail oriented, and a lifelong learner who thrives on sharing knowledge with customers and the rest of the team.
Daily activities often include responding to customer phone and email queries, validating application or website issues, personal development time, project work, and the occasional meeting. You will be a member of a team that embraces challenges and that values each person’s individuality, contribution, and input.
Who you are committed to being:
An outstanding communicator. You are sincere and context-seeking.
An objective truth seeker. You are not driven by ego.
Committed to embracing Pluralsight’s culture and helping cultivate the culture throughout the department.
A life-long learner. Your curiosity drives you to explore beyond the edge of your current scope.
Organized and collaborative. You seek clarity while in a group and like to discuss evolving ideas. You work well with your team with the end goal in mind.
Able to ask detailed and specific questions, to understand nuance, and to challenge conventional wisdom.
Able to understand basic troubleshooting steps, identify issues, conduct research, and follow processes.
Punctual and responsible for your schedule, in coordination with the team.
Efficient at managing your time and moving between responsibilities.
Collaborative and enthusiastic about working with and understanding other teams within Pluralsight.
Committed to giving and receiving constructive feedback to teammates.
Having fun. Yes, this is a responsibility.
What you’ll do:
Demonstrate your interpersonal to field and resolve customer inquiries.
Use your discretion to work within established processes yet be flexible in resolving complicated customer requests.
Identify themes and raise issues when appropriate to Technical Support or management.
Communicate ways we can improve the support experience to managers.
Coordinate with Support team members and other departments for additional projects as needed.
Experience you’ll need:
Superb interpersonal skills
Higher-education strongly preferred
Familiar with basic technology