Poly Hiring for Change Admin at Bengaluru, Karnataka Full Time

Full Job Description
Requisition ID: 60448

Location:
Bangalore, India – States, India

Function: Services & Customer Care

Work is no longer a place. It’s what you do. And how you do it. More fluid, more flexible, powered by your imagination and by some amazing technology!

That’s where we come in. We are Poly. We outfit you with beautifully designed and engineered audio and video products so that YOU can do YOU. Wherever and whenever.

Join us as we pursue our disruptive vision to bring professional audio and video meeting technology and services to everyone. Be a part of our journey!

Poly is seeking a qualified candidate who can work as Change Admin, managing change requests for MS customers with end-to-end ownership. Preferable candidate from NOC experience, with additional knowledge of Unified communication, SIP/H.323,VOIP/Video conferencing. Ready to upskill to new role as and when required.

Your day to day

Create, track the change request from customer.
Drive Weekly CAB call, scoping impact on CR’s make sure the process is followed end to end.
Leading change management work streams with a structured methodology / process.
Follows established Change Management, Software Release, and other operational processes.
Interfaces with customer as needed to smoothly implement changes.
Tracking change implementation progress and reporting back to management.
Good knowledge of security concepts such as ACLs , NAT , Firewalls.
Prior knowledge administering and troubleshooting Microsoft Skype for Business /O365 environment.
Position may require after-hours and weekend work (On call support)

What you bring to the team

Diploma/Bachelor’s Degree in technical stream with 4+ years’ experience.
Thorough knowledge of, and experience in, change management principles and methodology.
Ability to drive CAB calls, creating and tracking change requests for Poly customers.
Proficiency in business management, statistics, analytics, and spreadsheet software such as Excel
Excellent communication skills and ability to build strong relationships
1-2 years of working knowledge of H323 and SIP protocols, and general Telepresence experience, Polycom experience a Plus.
Customer relationship (with upper management)
Attention to details and adherence to processes (Service Desk, ITIL, process rigor)
Suggesting and providing solutions to business and management problems.

Our Culture

At Poly, leadership principles aren’t just something we talk about, they’re something we live and breathe. We believe in creating a work environment where people feel empowered, supported, and included –where trust and transparency are built into the way we work – where creativity, curiosity, and continuous improvement are encouraged and nurtured every day.

C3 – Customer. Customer. Customer: Customer obsession is everyone’s job. You enjoy solving customers’ problems – big or small. You work closely with customers, channel partners and their teams to deliver innovative solutions.
Raise the Bar: You take pride in your work and know details matter. You know that shavings make a pile. You seek every opportunity to continuously improve teams, products, and processes.
Communicate Courageously: You speak with candor but aren’t a jerk. You constructively challenge your teammates to get to the best possible outcome or decision. Once a decision is made, you fully align and stay aligned.
Onward and Upward: You learn from the past but focus on the future. You rapidly adapt to changes in the marketplace. You help to create solutions that move the company forward with energy, momentum, and results.
Own It: You know your business, your customers, and your team – inside and out. You don’t sacrifice long-term value for short-term results. You act with integrity, spend money like it’s your own, and put Poly first.
Take the Leap: Speed matters in business. You encourage and require those around you to think strategically and act decisively. Poly values calculated risk taking.
Ride Together: We are one team. We do what we say we’ll do, we treat each other with respect, we have each other’s back, and we hold each other accountable.
Leaders Lead: You know you are part of a larger global community and make decisions as good stewards of the earth, its resources and its people.

Our Commitment as an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, accessibility needs, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.

No matter where you’re based, you’ll experience a company that believes that teamwork and collaboration drive maximum impact, seeks well-rounded talent to focused on providing the best customer experience, and understands that this is a marathon, not a sprint. And, top of mind to us is continuously and purposefully building an inclusive culture that empowers all of our team members, across the globe, to do their best work and be the best version of themselves.

WE CREATE AMAZING NEW WAYS TO HEAR, SEE, WORK, & WORK TOGETHER

Be a part of a team with a critical mission – ensuring everyone can be seen and heard with incredible clarity, wherever they work and whenever they work. When we can all collaborate, dream, and create wherever we are, the world instantly feels more united. So, if you’re a free thinker, a can-doer, a collaborator, a brainstormer – and want to enable real connections – we are interested in you.